Summary
Overview
Work History
Education
Skills
professional highlights
Certification
Timeline
Generic
Christopher Thomas

Christopher Thomas

Abilene,TX

Summary

Emergency management professional equipped with comprehensive experience in crisis response and strategic planning. Known for fostering effective team collaboration and consistently achieving crisis resolution goals. Adaptable to evolving situations with expertise in emergency protocols and resource management.


Professional with robust background in rigorous environments, well-suited for military roles. Proven team collaborator with focus on achieving mission objectives and adapting to dynamic situations. Strong skills in physical fitness, discipline, and leadership, ensuring reliability and effectiveness in high-pressure scenarios. Dependable and flexible, bringing results-driven approach to every task.


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Provider Access and Servicing Strategy Technician

HCSC
11.2021 - Current
  • Claim adjustment projects in excess of 10,000 claims
  • ICD 10 Procedure and diagnosis code review and billing
  • Pricing and financial recoupment
  • Provider contracting review
  • Government program experience including Medicare and state Medicaid
  • Professional written response to member and provider inquiry
  • Balanced competing priorities effectively while managing a diverse caseload, ensuring timely and accurate claim resolution for clients.
  • Investigated claims for accuracy, verifying proper documentation to prevent fraud.
  • Improved departmental organization through the implementation of an effective filing system for claim documents.
  • Saved company resources by identifying fraudulent or exaggerated claims through thorough investigation techniques.
  • Implemented quality control measures to reduce errors in claim processing, increasing overall accuracy rates within the department.
  • Contributed ideas for continuous improvement initiatives within the department that led to increased productivity levels.

Written Department Customer Advocate II

HCSC
07.2018 - 11.2021
  • Response to written correspondence from members and providers
  • Claim adjustments and deferrals for FEP
  • Refund requests, amendments, and takedowns in FSS
  • COB, BOB and POI
  • Dental claims
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.
  • Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

FEP Customer Advocate I and II

HCSC
12.2015 - 07.2018
  • Member calls for the FEP program
  • Provider calls for the FEP program
  • Claim adjustments in bluechip system
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Increased overall efficiency by streamlining workflows within the customer advocate team.
  • Developed comprehensive training materials and conducted training sessions for customer service agents.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Retail Customer Advocate I

HCSC
12.2014 - 03.2015
  • Member calls for the RMO
  • Updates and corrections to member files
  • Enrolment and membership issue resolution for RMO
  • Payment and financial operations for retail members
  • Listening to my own phone calls in nice and BA portal for quality and training purpose
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Increased overall efficiency by streamlining workflows within the customer advocate team.
  • Created and maintained detailed database to develop promotional sales.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.

Corrections Officer

Wise County Sheriff's Office
01.2009 - 10.2014
  • Maintaining the safety and security of my facility and facilitating daily move of inmates
  • Updating, correcting, maintaining, and filing court documents and inmate files including case documentation, inmate booking, and medical records
  • Coordination of inmate and staff scheduling and daily operations. And dispensing medication
  • Written reports and documentation
  • Oversaw and maintained custody of 500 inmates in maximum security.
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
  • Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
  • Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.
  • Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.

Corrections Officer

Taylor County Sheriff's Office
04.2005 - 01.2009
  • Maintaining the safety and security of my facility and facilitating daily move of inmates
  • Updating, correcting, maintaining, and filing court documents and inmate files including case documentation, inmate booking, and medical records
  • Coordination of inmate and staff scheduling and daily operations. And dispensing medication
  • Written reports and documentation
  • Oversaw and maintained custody of 800 inmates in maximum security.
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
  • Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.
  • Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.

Lance Corporal

United States Marine Corps
09.2003 - 02.2005
  • Navigation / communication / radar repair av-8 Harriers
  • Leadership and accountability of over 500 Marines
  • Physical training
  • Accomplishments
  • 2 Meritorious Mast
  • 1 Meritorious Promotion
  • Skills
  • Leadership
  • Problem Solving
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Front End Manager

United Supermarkets
01.2000 - 08.2003
  • Project management
  • Financial responsibility for all front end cash flow, deposits and till balance
  • Inventory stocking and ordering
  • Scheduling and shift coverage
  • Front end operations
  • Customer relations in regards to issue, assistance, and safety
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Education

Emergency Management

Capella University
Minneapolis, MN
01.2011

Technical - TCOLE Jailer

West Texas Central Council of Governments
Abilene, TX
01.2008

Business Management

American Intercontinental University
Atlanta, GA
01.2006

Technical - Aviation Electronics

United States Marine Corps
Pensacola, FL
01.2005

Skills

  • Proficient in Microsoft Office
  • Proficient in Typing
  • Proficient in File retention
  • Proficient in Captiva
  • Proficient in Lotus notes
  • Proficient in Share point
  • Proficient in Documentation
  • Proficient in Communication skills
  • Proficient in Deadline compliance
  • Proficient in Leadership and training
  • Proficient in Webex
  • Proficient in Adobe reader
  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Maintenance and repairs
  • Mechanical Knowledge
  • Documentation and reporting
  • Equipment maintenance
  • Work Planning and Prioritization
  • Customer interaction
  • Workload management
  • Deadline oriented
  • OSHA compliance
  • Team Training
  • Safety Equipment
  • Extensive organizational skills
  • Issue resolution
  • Instrument Calibration
  • Staff education and training
  • Project management
  • Risk mitigation
  • Incident command
  • Public safety
  • First aid training
  • Training and education
  • Emergency planning
  • Crisis management
  • Evacuation procedures
  • Disaster response
  • Emergency operations
  • Contingency planning
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking
  • Critical thinking

professional highlights

  • Government Secret Clearance
  • amateur radio operator FCC license. technician class
  • special service awards USMC
  • Special service awards WCSO

Certification

  • amateur radio operator technician class License - FCC licensed

Timeline

Senior Provider Access and Servicing Strategy Technician

HCSC
11.2021 - Current

Written Department Customer Advocate II

HCSC
07.2018 - 11.2021

FEP Customer Advocate I and II

HCSC
12.2015 - 07.2018

Retail Customer Advocate I

HCSC
12.2014 - 03.2015

Corrections Officer

Wise County Sheriff's Office
01.2009 - 10.2014

Corrections Officer

Taylor County Sheriff's Office
04.2005 - 01.2009

Lance Corporal

United States Marine Corps
09.2003 - 02.2005

Front End Manager

United Supermarkets
01.2000 - 08.2003

Technical - TCOLE Jailer

West Texas Central Council of Governments

Technical - Aviation Electronics

United States Marine Corps

Emergency Management

Capella University

Business Management

American Intercontinental University

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