Christopher Thompson
Modesto,CA
Summary
Dynamic professional with extensive experience in research and process enhancement, programming and automation, administration, project coordination, project management, and continuous learning. Proven track record of implementing innovative solutions to drive operational efficiency, cost savings, and enhance productivity across diverse business environments.
Overview
10
10
years of professional experience
Work History
Business Analyst
Internova Travel Group
06.2022 - 06.2024
- Collaborated with senior leadership, project management, SMEs, stakeholders, and cross-functional teams to align project scope and organizational goals.
- Reduced development costs by designing in-house tools, eliminating the need for third-party solutions.
- Managed multiple projects across various departments, dynamically adjusting priorities.
- Developed C# .NET software for data integration, rate auditing, reporting, and SLA metric tracking, enhancing operational efficiency and reducing costs.
- Created an automation test submission suite with C# .NET and Selenium, cutting manual process execution time from 30 to 5 minutes per cycle.
- Automated data processes using C# .NET, Postman, Insomnia, and Selenium, including web scraping and browser automation.
- Logged detailed support tickets for third-party developers, implemented a custom SLA monitoring program, and managed invoicing.
- Provided weekly updates, conducted workshops, and authored User Stories, SOPs, Functional/Non- Functional requirements, and training materials.
- Analyzed business processes, recommending and implementing optimization strategies.
- Conducted data analysis and market research to aid strategic decision-making.
- Developed reports and presentations for senior management to support informed business decisions.
- Created and maintained User Permission and Access Matrix documentation, managing profiles and access levels across development, staging, and production environments.
- Mapped legacy projects and tools, reconnecting Business Units post-pandemic.
Database Administrator
CCRA Travel Inc
01.2014 - 06.2020
- Developed and maintained scripts and processes for efficient data integration and maintenance.
- Designed and modified databases to meet specific business requirements identified during the evaluation and planning stages.
- Managed T-SQL databases across six servers using Microsoft SQL Server Management Studio, ensuring optimal performance and reliability.
- Established and controlled user profiles and access levels for each database segment to ensure data security and compliance.
- Proactively administered, supported, and monitored databases, resolving issues and maintaining server health.
- Automated daily and weekly tasks and report generation, increasing operational efficiency.
- Maintained and enhanced company websites, implementing new features as requested by the CTO.
- Improved operational efficiency and profit margins by automating manual invoice pricing calculations.
- Optimized database performance by monitoring system health, implementing tuning recommendations, and creating indexed views.
- Enhanced data retrieval speed for business users by optimizing stored procedures and creating indexed views.
- Automated daily and weekly tasks and reports as needed.
- Maintained company websites and updated or added features per requests from CTO.
- Drove operational improvements which resulted in savings and improved profit margins by automating manual processes of invoice pricing calculations.
- Optimized database performance by monitoring health and implementing tuning recommendations.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
Education
High School Diploma -
Ceres High School
Ceres, CA06.2002
Skills
- Microsoft Visual C#NET
- Microsoft Office Suite
- SQL
- Project Management
- Business process improvement
- Workflow Analysis
- Requirements Gathering
- Technical Writing
- Documentation
- Excellent Communication
- Problem-solving aptitude
- Data Analysis
Professional References
Name - Jeremy Van Kuyk
Title - Chief Information Officer (PMP)
Company - Internova Travel Group
Contact - jvankuyk@travelleaders.com
Relationship - Former Manager; Worked together often.
Name - Jamie Worm
Title - Business Process Engineer
Company - Internova Travel Group
Contact - jworm@Internova.com; jamieworm@gmail.com
Relationship - Colleague; Worked together daily.
Name - Kori Berg
Title - Senior Technology Manager
Company - Internova Travel Group
Contact - kberg@internova.com
Relationship - Former Manager; Worked together daily.
Name - Jolene Volkart
Title - Hotel Program Specialist
Company - Internova Travel Group
Contact - jvolkart@internova.com
Relationship - Colleague; Worked together daily.
Name - Katelynn Powell
Title - Project Manager
Company - O2 Digital Creative Agency
Contact - kvp5418@gmail.com
Relationship - Third Party Vendor; Worked together daily.
Name - Aaron Melhorn
Title - President and Owner
Company - O2 Digital Creative Agency
Contact - aaron@o2dca.com
Relationship - Third Party Vendor; Worked together daily.
Name - Jodie Epperson
Title - Account Manager, Partner Programs
Company - Internova Travel Group
Contact - joepperson14@gmail.com
Relationship - Colleague; Worked together daily.
Timeline
Business Analyst
Internova Travel Group
06.2022 - 06.2024
Database Administrator
CCRA Travel Inc
01.2014 - 06.2020
High School Diploma -
Ceres High School
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