CHRISTOPHER THORPE
Costco Logistics
Coral Springs,USA
5
years of professional experience
Administrative and operations professional with an MBA and experience supporting customer service, office coordination, logistics, inventory, staff training, documentation, and daily business operations. Known for dependable follow-through, clear communication, accurate record keeping, and calm problem solving in fast-paced public-facing environments. Comfortable using computers for data entry, service records, scheduling communication, and operational support.
Work History
Delivery Courier / Appliance Installer
2 Years 1 Month- Delivered and installed appliances and furniture in customer homes, ensuring a professional experience and positive representation of the company.
- Communicated schedules, product and service details, and next steps; addressed questions and resolved concerns to enhance customer satisfaction before closing each delivery.
- Verify merchandise, delivery information, and installation requirements to reduce errors and support a smooth customer experience.
- Coordinated with operations teams on product, access, scheduling, and service issues, documenting follow-up needs to facilitate smooth operations.
- Manage daily routes independently, meet service deadlines, and maintain accountability for merchandise, tools, vehicle, and customer property.
Assistant Manager
1 Year 4 Months- Supervised retail operations and supported employees during customer-facing shifts to ensure smooth service in a fast-paced environment.
- Trained and onboarded employees on customer service expectations, company policies, stocking routines, safety, and daily procedures.
- Resolved customer complaints and service issues professionally, utilizing sound judgment and quick problem-solving to maintain customer satisfaction.
- Managed inventory, restocking, and store presentation to keep location organized and ready for sales.
- Supported cash accountability, opening and closing procedures, shift communication, team performance, and policy compliance.
Athletics Student Worker / Assistant Soccer Coach (Intern)
1 Year 5 Months- Coordinated athletic events, facility operations, equipment inventory, and logistics, ensuring seamless collaboration among coaches, staff, and student-athletes.
- Facilitated coaching, team organization, and player development, enhancing leadership skills and fostering accountability within the team.
- Assisted with event setup and breakdown for athletic competitions, ensuring smooth operations.
- Managed inventory of sports equipment, maintaining organization and availability for teams.
- Supported coaching staff by coordinating practice schedules and facilitating communication among athletes.
Education
Master of Business Administration (MBA) - Sports Management
Bachelor of Science - Health & Wellness
Associate of Science - Business Economics
Skills
Retail Operations & Customer Service
Team Leadership & Employee Training
Customer Issue Resolution
Sales Support & Relationship Building
Cash Handling & Accountability
Goal/KPI Focus
Problem-solving
Microsoft Office
Google Workspace
Technology Adaptability
Data entry
ADDITIONAL STRENGTHS
- Former collegiate student-athlete
- Peer Student Success Advisor
- English: Full professional proficiency
Timeline
Delivery Courier / Appliance Installer
Costco Logistics
07.2024 - CurrentRead More
Assistant Manager
Andrews Marathon
02.2023 - 06.2024Read More
Athletics Student Worker / Assistant Soccer Coach (Intern)
Eastern New Mexico University
07.2021 - 12.2022Read More
Eastern Oklahoma State College
Associate of Science from Business Economics
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Eastern New Mexico University
Bachelor of Science from Health & Wellness
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Southeastern University
Master of Business Administration (MBA) from Sports Management
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