Christopher Tillman
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in personnel management, inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable employee with stellar work history, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Service Department
Coverstar Bay Area Inc.
03.2014 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Planned schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Deer Valley High School
Antioch, CA06.2011
Skills
- Employee Scheduling
- Operations Management
- Product and service knowledge
- Staff Management
- Schedule oversight
- Money Handling
- Problem-solving abilities
- Adaptability
- Customer Service
- Professional and Courteous
Mechanics
I do enjoy tinkering (on most everything), working on automobiles, modifying and improving personal vehicles. Building personal computers to my design/like. Going to concerts, as well as camping
Timeline
Assistant Manager - Service Department
Coverstar Bay Area Inc.
03.2014 - Current
High School Diploma -
Deer Valley High School
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