As a dynamic and results-oriented leader, over a decade of diverse professional experience is brought to the table. Thriving in fast-paced environments, skills have been honed through 10+ years of direct customer interaction, 5+ years of successful team leadership, and an additional 5 years of invaluable service within local government and elections. Leading by example, challenges are tackled head-on without hesitation. With a proven track record of driving success and fostering team excellence, growth is fostered and collective success is achieved, making meaningful contributions wherever endeavors take me.
Hi, I’m
Christopher Tisbert
Wilmington,NC
Summary
Overview
11
years of professional experience
Work History
Vantaca
Customer Support Specialist
05.2022 - Current
Job overview
- Manage and resolve support tickets via Zendesk, email, and phone.
- Meet & surpass company-wide SLAs for response time and satisfaction scores (CSAT).
- Collaborate with team members to deliver optimal solutions
- Analyze and optimize the utilization of tools like Aha, JIRA, and HubSpot to streamline processes further and improve team efficiency in resolving support tickets and meeting SLAs.
New Hanover County
Elections Database and Systems Specialist
08.2021 - 03.2022
Job overview
- Provided end-user support for election systems applications which include designing and generating various reports; creating back-up copies of data sources; and loading new data into systems
- Researched and resolved Geocode conflicts using ArcMap and SEIMS
- Served as technical resource to staff to include assessing technology needs; recommending appropriate equipment; and ensuring staff are trained on proper use of most current voting equipment and elections hardware and software
- Monitored hardware, software, and telecommunications equipment to include installing and upgrading applications; configuring programs; mapping state and local systems to extract accurate elections results; troubleshooting issues; and reviewing usage reports.
Town of Brookline
Records Access Officer
01.2020 - 08.2021
Job overview
- Coordinated Town's response to requests for access to public records
- Oversaw and worked collaboratively with Town Counsel and all department heads to ensure request deadlines are met, and compliant according to Massachusetts State statute.
Town of Brookline
Office Manager
05.2018 - 08.2021
Job overview
- Developed processes to improve productivity and profitability in the Town Clerk's office to maintain yearly budget obligations
- In the absence of the Town Clerk, I successfully coordinated and administered State, Federal, and Local elections for the Town of Brookline
- Additionally, I created and revised all training materials and Election Day materials for over 200 poll workers
- (e.g., poll worker training, checklists, tally sheets, etc.)
- Managed purchase orders, invoices, and supplies for the office
- Managed day-to-day tasks, delegated tasks, and led a team of five (5) clerks.
Theory Wellness
Treatment Advisor
06.2017 - 05.2018
Job overview
- Consulted, advised, and educated patients on the variety of products offered to help treat diseases and pain
- Ensured compliance with all Department of Public Health regulations
- Assess individual patient needs and provide personalized treatment recommendations based on medical history, symptoms, and desired outcomes, enhancing patient trust and satisfaction in Theory Wellness's products and services
- Provide ongoing training and support to new Treatment Advisors, ensuring they are equipped with the knowledge and skills needed to deliver exceptional customer service and personalized treatment recommendations to patients, maintaining a high standard of care and professionalism at Theory Wellness.
BJ's Wholesale, Corporate
Allocations Specialist
04.2016 - 10.2016
Job overview
- Maximized sales and inventory investments for all national BJ's Wholesale Clubs through the purchase and inventory management of Bridgestone, Michelin, BF Goodrich, and Uniroyal tires
- Collaborated with vendors to process, monitor, and track a high volume of domestic and international purchase orders to maintain and fulfill inventory levels within a $2M budget
- Managed daily Inventory levels and sales forecasts using the SAP and MasterFrame systems to ensure that all Clubs were allocated the appropriate amount of inventory needed to achieve sales goals.
Sears Automotive
Assistant Manager
09.2014 - 04.2016
Job overview
- Led and managed a high performing sales and mechanics team to provide customers with high-quality automotive products and services
- Monitored operating costs and budgets, conducted financial reviews, and ensured that the annual sales and services goals of $1.5M – $2M were met
- Enhance customer experience by implementing strategic initiatives to improve customer satisfaction and loyalty, leading to increased retention and revenue for Sears Automotive
- Implement data-driven performance metrics and analysis to evaluate and optimize sales and service operations, identifying opportunities for cost savings and revenue growth for Sears Automotive.
Sears Automotive
Automotive Service Advisor
12.2012 - 09.2014
Job overview
- Consulted, advised, and educated customers in-person and over the phone on the vehicle repair and maintenance services most appropriate for their automotive needs
- Utilize strong problem-solving skills to troubleshoot complex automotive issues and recommend cost-effective solutions to customers, enhancing overall customer satisfaction and loyalty
- Oversaw a new initiative to improve the sale of mechanical sales which led to an increase in sales by 50% and resulted in the store becoming top three in sales in the district
- Develop and maintain relationships with local automotive parts suppliers and vendors to negotiate competitive pricing and ensure timely delivery of parts, enhancing operational efficiency and reducing costs for Sears Automotive.
Education
High SchoolBoston, MA
Diploma from Media Communications and Technology
06.
University Overview
Skills
- Zendesk
- Munis
- JIRA
- SAP
- Problem-Solving
- Leadership
- Communication
- Accountability
- Time Management
- Adaptability
LinkedIn Profile
LinkedIn Profile
www.linkedin.com/in/christisbert/
Timeline
Customer Support Specialist
Vantaca
05.2022 - Current
Elections Database and Systems Specialist
New Hanover County
08.2021 - 03.2022
Records Access Officer
Town of Brookline
01.2020 - 08.2021
Office Manager
Town of Brookline
05.2018 - 08.2021
Treatment Advisor
Theory Wellness
06.2017 - 05.2018
Allocations Specialist
BJ's Wholesale, Corporate
04.2016 - 10.2016
Assistant Manager
Sears Automotive
09.2014 - 04.2016
Automotive Service Advisor
Sears Automotive
12.2012 - 09.2014
High School
Diploma from Media Communications and Technology
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