Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Tittle

Burlington

Summary

Professional Technical Support Specialist with strong focus on delivering results and ensuring client satisfaction. Expertise includes troubleshooting complex technical issues, providing exceptional customer service, and implementing effective solutions. Known for strong collaboration skills, flexibility in adapting to changing needs, and reliability. Proficient in system diagnostics, network configuration, and software integration, with passion for fostering teamwork and driving productivity.

Overview

19
19
years of professional experience

Work History

Senior Tech Support Specialist

Minot Public Schools
08.2016 - Current
  • Assisted end users with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve various issues.
  • Evaluated system potential by testing compatibility of new programs with existing programs.
  • Prepared references for users by writing clear operating instructions.
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.

Munition Systems Journeyman

United States Air Force
10.2006 - 10.2010
  • Coordinated disposal efforts for expired or damaged munitions, reducing environmental impact and preserving valuable resources.
  • Coordinated with external agencies for the secure transportation of classified munitions, upholding strict confidentiality and security protocols.
  • Maintained accurate records of munitions stock levels, ensuring timely replenishment and preventing shortages.
  • Reduced risk of accidents by conducting comprehensive training sessions for team members on proper handling techniques.
  • Managed a diverse range of munitions assets, ensuring proper storage conditions and adherence to safety standards to minimize potential hazards.
  • Led a team of junior personnel in successfully executing complex munitions-related tasks under tight deadlines.

Education

Bachelor of Science - Computer Science

Minot State University
Minot, ND
05-2016

Skills

  • Expert problem solving
  • Technical issues analysis
  • Advanced troubleshooting
  • Attention to detail
  • Multitasking
  • Team collaboration
  • Verbal and written communication
  • Self motivation

Accomplishments

  • Current NW Regional Director, and President-Elect, for the North Dakota Association of Technology Leaders.

Timeline

Senior Tech Support Specialist

Minot Public Schools
08.2016 - Current

Munition Systems Journeyman

United States Air Force
10.2006 - 10.2010

Bachelor of Science - Computer Science

Minot State University

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