Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Christopher T. Nettles

Selbyville,DE

Summary

Accomplished in leading technical projects and enhancing data-driven decisions at MAXIMUS Federal Services, I excel in SQL Database Administration and operational efficiency enhancement. Leveraging advanced Microsoft Suite skills and a knack for process design, I've significantly contributed to critical infrastructure support and strategic development initiatives, demonstrating a robust blend of analytical prowess and team leadership.

Overview

19
19
years of professional experience

Work History

SENIOR DEVELOPER

MAXIMUS Federal Services
McLean, VA
02.2021 - 09.2024
  • Provide Infrastructure and Technical Support to the VDAT Help Desk:
  • Supports the infrastructure service delivery standards
  • Supports the development and interface of vendor apps/systems into the VDAT Help Desk
  • Provides touch labor support for new system integration/interface
  • Provide report development within Salesforce and Genesys along with using other tools that include Tableau
  • Develop Sprints and Tasks within Jira for project management
  • Provide various Visio data and process flows
  • Participate in compiling metrics on a weekly and monthly basis.
  • Facilitated team research and future development with strategic guidance on changes.
  • Developed and manage a team time off calendar in MS Access.
  • Created a Help Desk Specialist Grading Tool using MS Access and SharePoint List for Project Coordinators
  • Enhanced Excel Projection file providing abilities that included buttons to automatically update PowerPoint slides

SENIOR ENGINEER – DATABASE ENGINEER

MAXIMUS Federal Services
11.2009 - 02.2021
  • Collected Medicare Compromised Data from various contractors for consolidation and analysis
  • Assisted with the National Compromised Numbers Database (NCND) Requirements Document
  • Developed requirements for the CMS national compromised database including ERM (Entity Relational Model)
  • Created business rules to find and verify compromised data
  • Developed a 3rd/4th normalized MS Access database to house research data to be published to the contractors
  • Led team members in finding processes/functions that can be improved and developed Use Cases
  • Developed various work instructions and training manuals to support the team tools and functions
  • Developed a dynamic reporting module and continue to develop various Analytic reports
  • Worked with Mapitude (geographic mapping software) to develop various demographic reports
  • Supported Medicare UPIC Contractors when issues with the CNC database and Templates arise
  • Participated in CMS JAD Compromised Data Claim process mapping sessions and Tabletop Testing Group
  • Trained staff members on various Medicare fraud issues and database techniques
  • Assisted with moving CNC database into Oracle and developing reports in Oracle SQL Developer
  • Provided the Oracle team with the proper design documents to help enhance the web-based system
  • Ran various test on the monthly Oracle PUMP file to make sure the data is correct

INDEPENDANT CONTRACTOR/CONSULTANT
10.2005 - 11.2009
  • CLIENTS AND SERVICES PROVIDED
  • AlphaNet, Inc
  • – Provide Data Analytics/Solutions for AlphaNet Survey results within Salesforce
  • Provided Data Mappings from Salesforce files to SQL Server tables used for generating various survey analytics
  • Reviewed current Views and Store Procedures to understand the process flow and how to streamline the data reporting
  • Provided innovative solutions to improve the data manipulation and for future data integration
  • Developed new store procedures to map survey data more efficiently for reporting requirements
  • Performed analytics on various survey tables to find areas for improvement
  • RPI Consultants – Provided Business Analysis and MS Access Database Development
  • Provided VBA improvements to the MS Access SCLHS Customer Service Tracking Tool
  • Reconciled Lawson Vendor Tables and developed Duplicate Payment and Vendor Tools in MS Access with VBA
  • Remapped various Lawson RW (Report Writer) reports and reconciled data for a client reorganization
  • Supported Bon Secours' Treasury Database
  • LDA INC
  • - Microsoft Great Plains Consultants - Provided various Business services
  • Developed Microsoft FRx and Crystal Reports for Microsoft Dynamics GP Financial System
  • Assisted with implementation work and website development
  • Children’s Hospital of Philadelphia – Provided financial and system services
  • Reconciled various bank accounts year 2008 and 2009
  • Built a two-tier Cash Log Reconciliation database in MS Access that included a dashboard reporting module
  • Improved the complete bank reconciliation process
  • Medstar Health, Inc
  • – Provided Report Development, Project Management and Business Analysis
  • Project Manager for the financial reporting re-engineering project
  • Identified areas that needed process/functional improvements through JAD sessions
  • Enhanced Excel Financial reports with VBA
  • Re-wrote and converted MS Access ODBC Lawson Reporting tools to MDE files
  • Implemented improvements for Lawson Reports and provided user manuals with graphical Visio models
  • Alpha Engineering – Provided Report Development and Data Analysis for STARLIMS (Environmental Software)
  • Developed Crystal Reports for STARLIMS, a SQL Server Based Environmental Software
  • Assisted with Data mapping from old software packages to STARLIMS
  • Developed a Bathroom Remodeling Quote Tool using MS Access 2007
  • MMC 20/20 – Provided business and data analysis for various Medicare projects
  • Aided with data conversions from a SQL Server Part D Enrollment system to an Oracle based system
  • Developed MS Access data conversion tools with VB
  • Developed a Risk Membership Survey Formatting tool
  • Developed Part C and Part D Reconciliation Tools
  • Provided other various Medicare technical and analytical support including documenting data dictionaries
  • Worked with Risk Analyst to find processes/functions that could be improved and developed Use Cases

Education

Master of Science - Information Management

Marymount University

BS - Accounting

Wright State University

Skills

  • Advanced Microsoft Suite Skills
  • SQL Database Administration
  • Microsoft Dynamics GP Expertise
  • Microsoft FRx Proficiency
  • Experienced with Jamis Software
  • Proficient in Visual Basic
  • Visual InterDev Proficiency
  • ADO Proficiency
  • Accounting Expertise
  • Experience with Lawson Software
  • Deltek Software Proficiency
  • Quicken Proficiency
  • Crystal Reports Development
  • Business Requirements Analysis
  • Tableau Proficiency
  • Exsys Software Proficiency
  • Business Objects Data Analysis
  • Expert Choice
  • Operational Efficiency Enhancement
  • Data Retrieval
  • Expertise in SAS Enterprise Guide
  • Amazon Web Services Expertise
  • Info Maker
  • Database Structure Design
  • Process Design
  • Oracle Database Management
  • SQL Development Expertise
  • Data Consistency Management
  • RDBMS Proficiency
  • Winstrat Software Knowledge
  • Salesforce Proficiency
  • Skilled in Jira Tracking
  • Proficient in Genesys Solutions
  • HCFA Pricing Expertise
  • SharePoint
  • Active Public Trust Clearance

Timeline

SENIOR DEVELOPER

MAXIMUS Federal Services
02.2021 - 09.2024

SENIOR ENGINEER – DATABASE ENGINEER

MAXIMUS Federal Services
11.2009 - 02.2021

INDEPENDANT CONTRACTOR/CONSULTANT
10.2005 - 11.2009

Master of Science - Information Management

Marymount University

BS - Accounting

Wright State University

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Christopher T. Nettles