Summary
Overview
Work History
Education
Skills
Summary of Qualifications
Timeline
Generic

Christopher Tomcho

Toccoa,GA

Summary

Experienced Team Lead and Systems Administrator with excellent implementation and project coordination abilities. Highly organized, methodical and skilled at overseeing milestones while working with high-performance teams and vendors. Well-versed in IT support and Asset Management.

Overview

10
10
years of professional experience

Work History

Team Lead, Client Computing / SA II

Cleveland Clinic Akron General
11.2016 - 12.2023
  • Collaborate with Lifecycle Services to update Akron General processes and procedures to align with Cleveland Clinic standards.
  • Support team members in triage and troubleshooting of complex hardware and software issues.
  • Coordinate problem/issue resolution with multiple departments to ensure timely resolution on complex issues impacting various hospital systems.
  • Provide reporting on various metrics, software installs, licensing statuses and hardware inventories.
  • Update documentation for department/enterprise use on imaging, troubleshooting and training for specific products and technologies.
  • Coordinate with management on new site builds, including equipment needs, recommended technologies, build schedule, vendor coordination, installation, testing, and go-live support.
  • Provide onsite support for new facilities and acquired facilities during epic and other go-live activities.

Migration Support Technician

Pomeroy IT Solutions
05.2014 - 10.2016
  • Provide onsite support to technicians during mass migration activities during OS upgrades of 6000 endpoints.
  • Tested various technologies and provided input regularly, working with engineering teams to determine best processes and best outcomes.
  • Prepared daily reports related to upgrade and migration activities.
  • Provided on-site support and training to caregivers during post-migration phase.
  • Acted as tier 3 support onsite for technical issues during migration and upgrade process.
  • Provide onboarding and training for new technicians during introductory phase.
  • Configured hardware, devices, and software to set up work stations for employees.

Migration Support Technician

Pomeroy IT Solutions
09.2013 - 04.2014
  • Configured hardware, devices, and software to set up work stations for employees.
  • Support varied team of technicians in performing manual migrations of Windows operating systems.
  • Provide onsite support and training to users during post-migration phase of deployment.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Researched product and issue resolution tactics to address customer concerns.

Education

High School Diploma -

Berea High School
Berea, OH
06.1992

Skills

    • Schedule Management
    • Technical Troubleshooting
    • Quality Assurance
    • Documentation And Reporting
    • Testing and Troubleshooting
      • Technology Implementation
      • Complex Problem Solving
      • Relationship Building
      • Customer Service
      • Asset Management

Summary of Qualifications


  • Collaborate regularly across multiple departments and enterprises for solutions to issues.
  • Support team members in all aspects of day to day operations and caregiver support.
  • Establish and maintain positive and healthy relationships with other caregivers, other teams, vendors, and outside teams.
  • Coordinate responsibilities within teams and establish deadlines for projects impacting multiple departments within the healthcare environment.

Timeline

Team Lead, Client Computing / SA II

Cleveland Clinic Akron General
11.2016 - 12.2023

Migration Support Technician

Pomeroy IT Solutions
05.2014 - 10.2016

Migration Support Technician

Pomeroy IT Solutions
09.2013 - 04.2014

High School Diploma -

Berea High School

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Christopher Tomcho