Christopher Torres
Miami,FL
Summary
Facilitates positive and productive interactions between workers, leaders, and union representatives. Successful background in reaching consensus and smoothing relations to maximize the success of negotiations. Articulate and decisive professional with a respectful and resourceful approach.
Overview
9
9
years of professional experience
Work History
Human Resources Labor Relations Manager
Fontainebleau Miami Beach Hotel
09.2022 - Current
- Consulted with managers (200) and team members (1800) on all aspects of employee-related issues, including manager/employee issues, policies and procedures, misconduct, and investigations.
- Oversaw investigations into discrimination, sexual harassment, or other workplace claims.
- Advised and responded to inquiries on policies, procedures, and programs ensuring compliance with Fontainebleau policies, collective bargaining agreement, and all applicable laws and regulations.
- Processed terminations (10-20 weekly) and misconducts (20-30 weekly) into HRIS, focusing on accuracy.
- Tracked labor relations activity, including grievances, separation reports, and EEO charges, and prepared reports for executive review.
- Mediated discussions between employer and employee representatives in an attempt to reconcile differences.
- Participated in labor-management meetings to discuss labor issues.
Director of Security
Goodtime Hotel
01.2021 - 09.2022
- Onboarding, recruiting, hiring, and training security professionals.
- Implemented a safety program that rewards safe work practices and best practices for Miami region properties.
- Creating and implementing programs and standard operating procedures to protect employees and create a safe and compliant work environment.
- Project Management, overseeing planning and implantation of an online Assa Abloy key management system.
- Maintain compliance with the latest state laws and city ordinances.
Assistant Director of Pool and Beach
Boucher Brothers - St Regis Hotel
09.2020 - 01.2021
- Developed a culture of engaging with team members by driving conversations and encouraging employees to share their voices.
- Ensure staff members fulfill their responsibilities at the 5-star/5-diamond resort property.
- Complete daily revenue reports, payroll, and scheduling.
- Drive revenue through the selling of umbrellas, pool daybeds, and beach cabanas.
- Enforce all standards, procedures, and guidelines.
- Resolve guest concerns and challenges in a timely manner with the highest level of professionalism.
Human Resources Labor Relations Manager
Fontainebleau Miami Beach Hotel
01.2020 - 03.2020
- Consulted with managers (200) and team members (1800) on all aspects of employee-related issues, including manager/employee issues, policies and procedures, misconduct, and investigations.
- Oversaw investigations into discrimination, sexual harassment, or other workplace claims.
- Advised and responded to inquiries on policies, procedures, and programs ensuring compliance with Fontainebleau policies, collective bargaining agreement, and all applicable laws and regulations.
- Processed terminations (10-20 weekly) and misconducts (20-30 weekly) into HRIS, focusing on accuracy.
- Tracked labor relations activity, including grievances, separation reports, and EEO charges, and prepared reports for executive review.
Convention Security Manager
Fontainebleau Miami Beach Hotel
02.2019 - 01.2020
- Promoted, sold, and coordinated all client security requests during conventions, conferences, high-profile group bookings, concerts, and entertainment sessions by working closely with convention service managers, meeting planners, and decision-makers for Fontainebleau clients (Total meeting space 110,000 sq. ft.).
- Processed financial invoices for all security charges including labor, room re-keying, setting high-security rooms, and outside charges pertaining to security.
- Proposed schedules and diagrams showing locations of post layouts, dates and times on duty, and responsibility of officers while on posts (1-50 Security Officers).
Recreation Manager
Loews Miami Beach Hotel
06.2018 - 11.2018
- Directly managed multiple departments such as Recreation and Nautilus Restaurant/Beach (67 Employees).
- Managed multiple areas such as pool concierge, pool attendants, towel hut operations, Soak Cabana operations, Kid’s Club operations, Nautilus Restaurant & Bar operations, and beach operations.
- Oversaw payroll, tips, interviews, coaching and counseling documentation.
Manager on Duty
Loews Miami Beach Hotel
10.2016 - 06.2018
- Monitored Rooms Division and Food and Beverage Division's costs to remain profitable.
- Achieved over a 92% hotel satisfaction goal on the corporate shop.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Assistant Director of Safety and Security
Loews Miami Beach Hotel
02.2015 - 10.2016
- .Recruitment, hiring, and training of up to 30 staff members of the security department.
- Actively mitigated liabilities within the hotel by partnering with Human Resources on Worker Compensation claims and safety Training Programs for all associates.
- Developed and grew staff competencies through team development, implementation, and support of specific training for various responsibilities.
Education
Master of Science Degree in Human Resources -
Florida International University – College of Business
Miami, FL12.2023
Bachelor of Science Degree in Hospitality Management -
Florida International University - Chaplin School of Hospitality and Tourism
Miami, FL08.2022
Skills
- Labor Negotiation
- Policy Interpretation
- Performance Management
- Business Correspondence Writing
- Complaint Handling
- Organization and Time Management
- Problem Resolution
- Risk Management
- Training Development
- Project Planning
- Contract Negotiation
- Grievance Management
- Policy Development
Timeline
Human Resources Labor Relations Manager
Fontainebleau Miami Beach Hotel
09.2022 - Current
Director of Security
Goodtime Hotel
01.2021 - 09.2022
Assistant Director of Pool and Beach
Boucher Brothers - St Regis Hotel
09.2020 - 01.2021
Human Resources Labor Relations Manager
Fontainebleau Miami Beach Hotel
01.2020 - 03.2020
Convention Security Manager
Fontainebleau Miami Beach Hotel
02.2019 - 01.2020
Recreation Manager
Loews Miami Beach Hotel
06.2018 - 11.2018
Manager on Duty
Loews Miami Beach Hotel
10.2016 - 06.2018
Assistant Director of Safety and Security
Loews Miami Beach Hotel
02.2015 - 10.2016
Master of Science Degree in Human Resources -
Florida International University – College of Business
Bachelor of Science Degree in Hospitality Management -
Florida International University - Chaplin School of Hospitality and Tourism
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