Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Torres

Saint Cloud,Florida

Summary

I am Friendly and reliable, I'm offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. I am also Punctual and honest, with solid background in hectic environments. I Satisfy customers with exceptional service. I Use slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. im aslo, Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Lead Ramp Service Agent

AGI- Ground International
Orlando, FL
05.2023 - 08.2024
  • Conducted daily safety inspections of ground service equipment.
  • Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
  • Coordinated with other departments to ensure smooth flow of passengers, baggage, cargo, mail and freight from check-in to aircraft departure.
  • Supervised the proper labeling and documentation of hazardous materials shipments.
  • Ensured compliance with all local, state, federal regulations and airline policies for ramp operations.
  • Performed a variety of duties related to the servicing of aircraft such as fueling, lavatory servicing, water servicing and de-icing.
  • Loaded and unloaded baggage carts as required by customer airlines.
  • Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.

Guest Service Representative/ Cashier

Boxi Park
6877 Tavistock Lakes Blvd, Orlando, FL 32827
11.2022 - 12.2023
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced operations and guests' needs at busy facility.
  • Computer system and verifying details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.

CSR/Cashier

Zaxby's
1885 N John Young Pkwy, Kissimmee, FL 34741
05.2021 - 08.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Customer Service Representative

Inktel Contact Center Solutions
6149 Chancellor Dr #2800, Orlando, FL 32809
05.2019 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Bachelor of Science - Cyber Operations And Warfare

UCF
4000 Central Florida Blvd, Orlando, FL 32816 · 21
05-2026

A.A Degree - General Studies

Valencia College
Orlando, FL
04-2023

High School Diploma -

Tohopekaliga High School
3675 Boggy Creek Rd, Kissimmee, FL 34744
05.2022

Skills

  • Price Identification
  • Customer Relations
  • Merchandise Packaging
  • Inventory Stocking
  • Customer Transactions
  • Credits and Refunds
  • Cash Register Operation
  • Cooperative Attitude
  • Positive Interactions
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Customer Service and Assistance
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Maintenance Team Collaboration
  • POS Transactions
  • Guest Satisfaction
  • Payment Processing
  • Guest Orientation
  • Computer Skills
  • Telephone Reception
  • Traveler escort
  • Aircraft refueling
  • Aircraft Safety Checks
  • Team Leadership
  • FAA Regulations
  • New Agent Training
  • Ramp Security
  • Cargo Handling
  • Quality Control
  • Ground Support Services
  • Subcontractor leadership
  • Staff leadership and direction

Timeline

Lead Ramp Service Agent

AGI- Ground International
05.2023 - 08.2024

Guest Service Representative/ Cashier

Boxi Park
11.2022 - 12.2023

CSR/Cashier

Zaxby's
05.2021 - 08.2021

Customer Service Representative

Inktel Contact Center Solutions
05.2019 - 05.2021

Bachelor of Science - Cyber Operations And Warfare

UCF

A.A Degree - General Studies

Valencia College

High School Diploma -

Tohopekaliga High School
Christopher Torres