Christopher Torres
Atlanta,USA
Summary
Seasoned professional with a robust background in data analysis and customer support, notably at Hartsfield Jackson International. Excelled in predictive analytics and customer relations, enhancing operational efficiency and service quality. Proven expertise in Microsoft Excel and project management, driving data-driven decisions and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Aviation Security Systems Assistant II/Data Analyst
Hartsfield Jackson International
Atlanta, USA
08.2024 - Current
- Managing and providing excellent customer service for employees within the airport
- Processing badge application forms by entering data into Lenel system for employees
- Maintaining company files with up-to-date federal documents
- Use of Microsoft Word to generate memos as well as correspondence for companies within the airport
- Contacting companies Authorized Signatory's to obtain updated company insurance forms and project duration letters
- Fingerprinting prospective employees for F.B.I and TSA background review
- Making copies of Permanent Resident Cards and Passports of individuals born outside the country
- Managing IET training room for individuals needing training on computer modules
- Processing payment for badges, vehicle permits, decals and fingerprinting
- Posting payments by check and/or money order with a minimum of one thousand dollars for companies-accounts
- Processing accounts by following up with resolutions dealing with account balances and collection of funds
- Applying appropriate adjustments to resolve accounts for companies
- Responding to all correspondence in which refunds were requested
- Teaching authorized signatory orientation class; providing them with the necessary information to operate their company at the airport
- Working alongside F.B.I and TSA maintaining criminal records through clearinghouse website and Fingerprint Distribution Results System
- Checking applicant's records for disqualifications based on crimes committed
- Maintaining TSC database; clearing duplicate records and correcting errors when needed
- Corresponding between Airlines in the airport forwarding security threat assessment clearances to authorized signatories
- Managing fingerprinting department with clearances ensuring they are sent out in a timely fashion
- Managing other personnel within the office; equipping with the knowledge and skills to work with computer systems
Lead Loss Prevention Officer
Atlanta Airport Marriott
College Park, USA
09.2013 - 08.2014
- Patrolled hotel floors and reported the activity found from floors sixteen through floor one
- Patrolled parking lots in vehicle and reported activity within, while creating an atmosphere of officer presence
- Supervised other employees from base control directing them in securing key areas in the hotel
- Assisted guest with locating items that were left behind from their stay in the hotel
- Handled intoxicated guest within the hotel, escorting them to their room with extreme caution
- Escorted individuals that were of threat to the hotel premises off the property, serving criminal trespass when necessary
- Controlled situations where guest and host were found ill or injured by getting in contact with Clayton County Medical services
- Conducted investigations in dealing with host and guest found on camera stealing items in the hotel
Front Desk Agent
Marriott Marquis
Atlanta, USA
04.2012 - 09.2013
- Providing exceptional arrival experience for guest arriving in the hotel
- Processing credit transactions as well as approving credit card authorization forms according to the check-in procedures for the hotel
- Share with guest knowledge of the Marriott's facilities as well as provided information containing the hours of operation for those facilities
- Engaged in the proper research of reservations not found in our Property Management System and providing alternative options to those not found
- Determining the proper Associate Authorization Form for acceptance at the Associate rate
- Provided the accurate information for conventions held within the hotel as well as giving directions to those rooms
- Following procedures for the exchange of foreign currency, traveler’s checks, and regular currency taken in the hotel's bank
- Regulated the returning of deposits received into the hotel for amenities not used
Education
Cybersecurity
Southern New Hampshire University
06.2025
Associate's degree - Criminal Justice
Southern Crescent Technical College
Griffin, GASkills
- Customer Support Expertise
- Organized Data Management
- Efficient Typing Speed: 70 WPM
- Predictive analytics
- Data analysis
- Trend analysis
- Microsoft Office
- Customer relations specialist
- Cost reduction and containment
- Business analysis
- Microsoft Excel
- Reporting tools
- Visual data representation
- Project management
- Business management
- Project tracking
- Vendor management
- Budget development and adherence
- Purchasing and procurement
Assessments
Customer focus & orientation, Proficient, 07/01/21, https://share.indeedassessments.com/attempts/27bc978565e819a3f0cb5d437052b347eed53dc074545cb7
Accomplishments
- Recieved 2024 WOW award for Insider Threat Section Development
References
References available upon request.
Timeline
Aviation Security Systems Assistant II/Data Analyst
Hartsfield Jackson International
08.2024 - Current
Lead Loss Prevention Officer
Atlanta Airport Marriott
09.2013 - 08.2014
Front Desk Agent
Marriott Marquis
04.2012 - 09.2013
Cybersecurity
Southern New Hampshire University
Associate's degree - Criminal Justice
Southern Crescent Technical College
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