- Cooking
- Youth Development Programs
- Motorcycles
Christopher Townsend
Summary
Professional administrative professional equipped to excel in high-pressure environments. Adept in managing schedules, coordinating meetings, and handling communications with focus on efficiency and confidentiality. Strong team collaborator, adaptable to changing needs, and driven by achieving tangible results. Skilled in Microsoft Office, project management, and problem-solving with proactive approach to support organizational goals.
Overview
10
10
years of professional experience
Work History
Administrative Executive Assistant
Firmus Management
03.2024 - Current
- Negotiated contracts with vendors, securing cost-effective services while maintaining quality standards.
- Assisted in budget planning and tracking expenses, contributing to fiscal responsibility within the department.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in the leasing process for successful occupancy rates and revenue growth.
- Conducted market research to remain competitive with local rental rates and amenities.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Tax Examining Technician
IRS
08.2023 - Current
- Reviews and analyzes internal documents and/or taxpayer returns, prepares coded entries to amend and complete records, refers questionable returns and documents to appropriate areas to determine corrective action.
- Streamlined communication with taxpayers by promptly addressing inquiries and providing clear, concise information on tax-related matters.
- Supported the audit process by meticulously examining financial statements, identifying potential errors, and recommending corrective actions.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues across various departments.
Clerk
IRS
08.2022 - 08.2023
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Assistant Property Manager
Firmus Management
09.2020 - 08.2022
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements by law.
Assistant General Manager
Wingstop
07.2015 - 09.2020
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Education
Bachelor of Arts - Kinesiology
Morehouse College
Atlanta, GA05-2015
High School Diploma -
Louisville Collegiate School
Louisville, Kentucky05.2011
Skills
- Microsoft Excel, Word, Outlook
- Office administration
- Telephone etiquette
- Strong communication skills
- Organizational growth
- Maintaining schedules
- Teamwork orientation
- Customer satisfaction
- Document preparation
- Cash handling
- Data entry proficiency
Interests
Timeline
Administrative Executive Assistant
Firmus Management
03.2024 - Current
Tax Examining Technician
IRS
08.2023 - Current
Clerk
IRS
08.2022 - 08.2023
Assistant Property Manager
Firmus Management
09.2020 - 08.2022
Assistant General Manager
Wingstop
07.2015 - 09.2020
Bachelor of Arts - Kinesiology
Morehouse College
High School Diploma -
Louisville Collegiate School
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