Christopher Tracy
Fort Worth,TX
Summary
Dynamic Service Technician with extensive experience at A/C Rescue Inc., excelling in HVAC installation and repair. Proven ability to build rapport with clients while ensuring compliance with safety standards. Skilled in equipment calibration and effective problem-solving, consistently delivering exceptional customer service and enhancing client satisfaction.
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
32
32
years of professional experience
Work History
Service Technician
A/C Rescue Inc.
04.2022 - Current
- Install, repair, and perform preventative maintenance on HVAC equipment to ensure utmost comfort in homes and buildings.
- Perform job assessments and interact with customers to understand and personalize each person's needs.
- Work independently and manage time effectively to ensure quality job performance.
- Guide, advice and educate customers on the best equipment for their home/office
- Ensure compliance with appliance standards and with OSHA
- Complying with service standards, instructions, and customer requests, when applicable.
- Properly fill out paperwork for each job.
- Maintain cleanliness of assigned company vehicle.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Inspected equipment to diagnose operational issues.
Apprentice/Service Technician
Harold James Inc.
07.2010 - 08.2013
- Prepared worksite by setting up required tools and supplies.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Assisted/managed installation and maintenance of commercial and residential heating and cooling equipment .
- Participate in all training exercises and scheduled meetings.
- Any other assigned tasks
Infantry Squad Leader
US Army
01.2005 - 01.2010
- Maintained property and equipment inventory and crew assignments.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
- Supervised logistical functions supporting battalion of [Number] Army Reserve Soldiers.
- Coordinated fire suppression actions with air operations and local emergency response entities.
- Managed squad of [Number] members engaged in fuels reduction projects and wildland fire situations.
- Inspected weapons for proper cleanliness and functionality and identified parts for repair.
US Army
US Government
01.1993 - 01.2001
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
HVAC Training Certification - HVAC Training
Lincoln Technical Institute
Grand Prairie, TX02-2022
Skills
- Time tracking
- Work order prioritization
- Rapport building
- Inventory control
- Honest
- Dependable
- Self motivated, but also know that team work is essential
- Excellent customer service and problem solving skills
- Effective written and verbal communication skills
- Warranty repair
- Installation and repair
- Project oversight
- Hand tools proficiency
- Power tool proficiency
- Cost estimations
- Emergency response
- Equipment demonstration
- Client relationship management
- Heavy lifting
- Service reports
- Expertise in installations
- Mechanical aptitude
Accomplishments
Top salesman for the last year of service 2024.
Timeline
Service Technician
A/C Rescue Inc.
04.2022 - Current
Apprentice/Service Technician
Harold James Inc.
07.2010 - 08.2013
Infantry Squad Leader
US Army
01.2005 - 01.2010
US Army
US Government
01.1993 - 01.2001
HVAC Training Certification - HVAC Training
Lincoln Technical Institute
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