Christopher Trevino
Pharr
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Very detailed when it comes to filling out reports.
Overview
15
15
years of professional experience
Work History
Account Management Specialist
Charter Communications, Spectrum
05.2019 - Current
- Maximized client retention through attentive relationship management and proactive problem-solving efforts.
- Provide excellent customer service to our customers with help inregards to their bill from core service(cable, internet, phone) and our mobile service(cell phone).
- Upsell our service when the opportunity arrises, making sure that our customers are aware what Spectrum can do for them.
Call Center Supervisor
Teleperformance
04.2018 - 04.2019
- Monitored call quality and provided individual feedback to see where my agents can improve.
- Coach team members on performance metrics and consumer behavior identification.
- Take supervisor calls when needed to to descalate customer situations in regards to their equipment and other issues
- Update agents on weekly meetings about any new updates.
Subject Matter Expert
Teleperformance
12.2017 - 04.2018
- Provide assistance to agent based on what the issue is.
- Enforce metrics upon agents and monitor by walking around the agents to see if any assistance is required.
Call Center Representative
Teleperformance
09.2015 - 02.2018
- Manage high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provide over-the-phone tech support to customers for their Comcast Xfinity cable service.
- Duties also included assisting customers with bill explanation and setting up technicians incase service is still not working after help customer out.
Train Cart Inspector
Alligence Inspection Management
01.2015 - 07.2015
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Security Officer
Universal Protection Services
03.2014 - 04.2015
- Conducted regular patrols of key areas to spot and control security concerns and submit hourly reports of what is happening
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot, making sure no vandalism occured.
Student Manager
Texas A&m International University
06.2013 - 01.2014
- Duties include staying abreast of facility policies, guidelines, and procedures; preparing reports; assisting to plan, develop, implement activities.
- Training and supervising other student workers; ensuring smooth operation of events, meetings, and other activities of the facility.
- Ensuring security and safety; managing emergencies and conflict resolution appropriately; and/ or assisting with special projects related to the department.
Frac Equipment Operator
Schlumberger
07.2012 - 06.2013
- Duties include blend and prepare chemicals for pumping according to established procedures.
- Operate assigned bulk and auxiliary equipment during treatment, recognize equipment malfunctions, and correct them as necessary or report them to Service Supervisor.
- Disconnect treating connections, etc., according to safety procedures and returns them to proper location.
- Perform preventive maintenance on equipment according to company policy to ensure unit is in safe and proper working condition for the next service job.
Student Manager
Texas A&M International University
06.2009 - 05.2012
- Duties include staying abreast of facility policies, guidelines, and procedures; preparing reports; assisting to plan, develop, implement activities.
- Training and supervising other student workers; ensuring smooth operation of events, meetings, and other activities of the facility.
- Ensuring security and safety; managing emergencies and conflict resolution appropriately; and/ or assisting with special projects related to the department.
Education
No Degree - Biology
Texas A&M International University
Laredo, TX05.2034
Skills
- Data-driven decision-making
- Performance Tracking
- Customer Service
- Issue Resolution
- Relationship Building
- Report Writing
Languages
Spanish
Native or Bilingual
Timeline
Account Management Specialist
Charter Communications, Spectrum
05.2019 - Current
Call Center Supervisor
Teleperformance
04.2018 - 04.2019
Subject Matter Expert
Teleperformance
12.2017 - 04.2018
Call Center Representative
Teleperformance
09.2015 - 02.2018
Train Cart Inspector
Alligence Inspection Management
01.2015 - 07.2015
Security Officer
Universal Protection Services
03.2014 - 04.2015
Student Manager
Texas A&m International University
06.2013 - 01.2014
Frac Equipment Operator
Schlumberger
07.2012 - 06.2013
Student Manager
Texas A&M International University
06.2009 - 05.2012
No Degree - Biology
Texas A&M International University
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