Christopher Tucker

• Led all customer service, warehouse operations, transportation, inventory management, strategic sourcing, demand planning, production planning, EDI management, DEA / FDA compliance, operational excellence, and continuous improvement for the company.
• Renegotiated warehouse lease driving a $600K savings over the life of the lease.
• Redesigned controlled substance racking configuration resulting in a 40% increase in storage capacity and the elimination of proposed cage expansion.
• Built strategic relationships with all suppliers and reduced pricing for specific high-volume excipient material by 43%.
• Conducted in-depth analysis looking at the demand planning forecasts process. Drafted a plan to reduce inventory by 30%, driving a cost reduction of over $2M.
• Led projects reviewing past EDI transmissions of all 810 invoices versus payments, highlighting discrepancies exceeding 50K. Worked with customers to reprocess and recover all lost revenue.
• Led DEA / FDA readiness and compliance activities ensuring compliance with all standards, tracking, documentation, and chain of custody requirements resulting in zero violations during tenure.
• Implemented a two-point verification process and required sign-off from all shipping personnel to drive inaccurate shipping down by 70% within the first two months.
• Led efforts towards end-to-end visibility within the supply chain process using advanced analytics tools and techniques.
• Oversaw purchasing process and linked demand planning to manufacturing and fulfillment needs.

• Led projects centered on sourcing strategy, optimal service goals, waste reduction, and operational excellence through continuous improvement methodologies supporting the integrated business planning (IBP) process.
• Reduced single LTL shipments by 25%, through order consolidation, truckload utilization, and zone-skipping dedicated solution.
• Spearheaded SAP project for order to cash. Oversaw processes, procedures, system interface development, testing, and training to drive seamless customer implementation.
• Conducted deep dive analysis between customer pick-up and delivered freight resulting in avoidance of $20M negative P&L impact.
• Led a cross-functional team focused on determining the feasibility and benefit of utilizing a bracket pricing program versus developing a logistics efficiency program, saving more than $1M.
• Led in-depth data analysis and identified margin and operational improvement opportunities, including deduction management and customer cost to serve, saving more than $2M.
• Worked with the private fleet leadership to implement operational improvements through hub consolidations and DSD network utilization, saving $3M.

• Built, reorganized, and mentored a customer supply chain organization of over 65 personnel, centered around continuous improvement, strategic relationship building, technology, control tower scorecards, servant leadership, diversity of thought, and a customer mindset.
• Collaborated with top customers to conduct full end-to-end supply chain reviews, resulting in a 7% fill rate increase and a 45% penalty charge reduction.
• Implemented a collaborative planning, forecasting, and replenishment process and team focused on improving overall forecast, optimal inventory availability, and demand shaping through the demand planning process.
• Improved top customer service levels by an average of 2%, generating $2M in revenue by working closely with sales and customers via joint business planning.
• Built processes for the end-of-the-month revenue recognition resulting in a 30% improvement. These processes improved service and reduced customer and transportation penalty charges by 20%, a monthly savings of 40K
• Worked with cross-functional leadership to drive a monthly integrated business planning (IBP) process identifying forecast risk and mitigating through the demand planning process. Reduced stockouts by 3%.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

• Led transportation and carrier management, production planning, capacity planning, S&OE, route to market, product life cycle, and Club Store and e-commerce order fulfillment.
• Managed a 190M transportation P&L.
• Led carrier bids which generated a reduction of the average line haul, estimated to be a cost avoidance of more than 1M.
• Led projects during hurricane season implementing new processes and approval structure generating over 500k in savings.
• Led the company's long-term rough capacity plan generating additional revenue.
• Organized and implemented weekly sales and operations execution (S&OE) meetings reducing overall service issues by 30%.
• Led and implemented projects centered around new system capabilities for risk identification and mitigation. The projects reduced expired products by 35% and frozen products by 50%.
• Led contingency planning and modeling which saved revenue loss due.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Led a team of 40 personnel focused on order management, fulfillment, VMI, CPFR, customer collaboration, superior service, and continuous improvement.
• Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
• Worked with Sales to improve forecasting accuracy by 5% through customer forecast collaboration.
• Built strategic relationships with sales and customers through detailed joint business planning (JBP) and understanding customer insights. This generated a 4% reduction in stock out on average across the customer base
• Implemented TPM methodology, loss analysis, and other continuous improvement activities to improve OSA by 3% equaling 3M in sales through value stream mapping.
• Led projects focused on increasing the minimum order quantity from 4 to 6 pallets driving a 5% reduction in overall truckload shipments.
• Led the team that managed customer inventories and drove an inventory reduction of 20% for those customers.
• Helped oversee a distribution network restructure, including the seeded and inventory build strategies. Moved over 200M of inventory seamlessly with no customer impacts.

• Managed a transportation spend of 250M and a team of over 30 personnel, providing operational support for seven frozen/chilled consolidation facilities, four margarine plants, and five distribution centers.
• Conducted carrier bids through strategic sourcing, and effective negotiations of line haul rates, accessorial charges, and fuel allowances providing savings of more than 20M.
• Ensured full capacity utilization in support of customer orders through a weekly demand review process. Maintained a tender rate of 98% and an average on-time delivery rate of 95%.
• Managed the TMS and worked with warehousing to manage trailer tracking within the yard through YMS. Reduced the storage assessorial charge by 75% as a result.
• Managed all freight invoicing, payment, and claims. Reduced claims by 45% through proactive negotiations and improvement plans with third-party providers.
• Improved shipping efficiencies by developing pool schedules within the ice cream business. Reduced the number of shipments by 40% and improved the average weight per trailer by 25K lbs.
• Developed freight metrics and reviewed monthly to ensure business needs were met within budget.
• Maintained compliance with all regulations, avoiding fines and penalties for the organization.

• Performed reviews of all current state logistics systems and processes to ensure the business was operating efficiently to deliver optimal service at the optimal cost.

• Conducted full review of web-based TMS systems including, RFI's, RFQ's, and RFP''s from 5 service providers.

• Worked cross-functionally to develop over 200 interface specifications through process mapping future state versus current state.

• Developed over 500 testing scenarios with IT support to ensure all interface functionality operated to the desired future state specifications.

• Developed all training documentation and conducted training sessions for over 300 employees.

• Conducted all go-live activities with zero negative impacts on the business.