Christopher Tucker
Twinsburg,OH
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
23
23
years of professional experience
Work History
Account Manager
Natural Essentials Inc
02.2023 - Current
- Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educates clients on new products or services to increase customer engagement with brand.
- Coordinates with internal teams to facilitate prompt delivery of client projects.
- Performs effectively in self-directed work environment, managing day-to-day operations and decisions.
- Manages a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Coordinates with product development teams to relay client feedback, influencing future product enhancements.
- Spearheads the coordination of cross-functional teams for delivering customized solutions that meet client needs.
Store Manager
Hollywood Feed
05.2014 - 01.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed over 25 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased sales by 5% annually and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant / Store Manager
PetSmart
05.2003 - 04.2014
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
Education
Business Administration And Management
University of Cincinnati
Cincinnati, OHSkills
- Inventory management processes
- Customer relationship management
- Flexible problem-solving
- Strategic operations oversight
- Timely delivery coordination
- Proficient in task prioritization
- Operational streamlining
- Proficient in POS inventory systems
- Merchandising Plan Development
- Accurate order fulfillment
- Manufacturing coordination
Timeline
Account Manager
Natural Essentials Inc
02.2023 - Current
Store Manager
Hollywood Feed
05.2014 - 01.2023
Assistant / Store Manager
PetSmart
05.2003 - 04.2014
Business Administration And Management
University of Cincinnati