Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Christopher Turner

San Antonio,TX

Summary

Dynamic professional with a proven track record in operations management and customer service, notably at Pizza Hut. Excelled in strategic scheduling and inventory control, enhancing efficiency and reducing costs. Skilled in fostering team collaboration and achieving high customer satisfaction rates. Demonstrated adaptability and problem-solving abilities, ensuring operational excellence.

Overview

22
22
years of professional experience

Work History

Uber Driver

Uber
01.2020 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.

Training General Manager

Pizza Hut
12.2019 - 08.2022
  • Developed customized e-learning modules to address specific knowledge gaps and improve employee performance.
  • Established a strong foundation for long-term success by creating sustainable career development plans for employees at all levels.
  • Improved employee retention by developing and implementing comprehensive training programs.

Restaurant General Manager

Pizza Hut
12.2017 - 12.2019
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Shift Leader

Pizza Hut
05.2012 - 12.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Lead Line Cook

Pizza Hut
11.2010 - 05.2012
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

Cook

Pizza Hut
10.2009 - 11.2010
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Industrial Parts Delivery Driver

Motion Industries
07.2006 - 04.2009
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of map scope, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.

Delivery Driver/ Customer Service Repr / Line Co K

Papa Johns Pizza
08.2003 - 07.2006
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Handled phone and counter orders while ensuring accuracy.
  • Adhered to company's product quality standards.

Sandwich Artist

SUBWAY®Restaurants
02.2003 - 08.2003
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Education

Eastern Hills High School

Skills

  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Schedule management
  • Strategic thinker
  • Adaptive learning
  • Coaching and mentoring
  • Business administration
  • Human resources
  • Supply control
  • Problem resolution
  • Team player
  • Operations management
  • Time management
  • Inventory control
  • P&L management
  • Purchasing
  • Sales expertise
  • Vendor sourcing
  • Fast learning

Timeline

Uber Driver

Uber
01.2020 - Current

Training General Manager

Pizza Hut
12.2019 - 08.2022

Restaurant General Manager

Pizza Hut
12.2017 - 12.2019

Shift Leader

Pizza Hut
05.2012 - 12.2017

Lead Line Cook

Pizza Hut
11.2010 - 05.2012

Cook

Pizza Hut
10.2009 - 11.2010

Industrial Parts Delivery Driver

Motion Industries
07.2006 - 04.2009

Delivery Driver/ Customer Service Repr / Line Co K

Papa Johns Pizza
08.2003 - 07.2006

Sandwich Artist

SUBWAY®Restaurants
02.2003 - 08.2003

Eastern Hills High School

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Christopher Turner