Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Underwood

South Beach,OR

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level open position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Franchise Owner

Metro By T-Mobile
12.2017 - Current
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
  • Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
  • Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Franchise Owner

Coverall Cleaning
10.2009 - 07.2017
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
  • Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High School Diploma -

Pacific Grove Adult School
Pacific Grove, CA
06.1997

Skills

  • Operations Management
  • Small business operations
  • Verbal and written communication
  • Quality Management Systems
  • Sales Leadership
  • Staff hiring
  • Performance Evaluations
  • Recruitment
  • Purchasing and planning
  • Operations Oversight
  • Payroll Administration and Timekeeping
  • Sales Tracking
  • Employee Scheduling
  • Performance Evaluation and Monitoring
  • Inventory Management
  • Project Management
  • Business Management
  • Inventory Control
  • Team Leadership
  • Staff training/development

Languages

Spanish
Native or Bilingual

Timeline

Franchise Owner

Metro By T-Mobile
12.2017 - Current

Franchise Owner

Coverall Cleaning
10.2009 - 07.2017

High School Diploma -

Pacific Grove Adult School

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Christopher Underwood