Christopher Updyke
Wheat Ridge,CO
Summary
Adept at problem-solving and proficient in Microsoft Office, I significantly reduced customer complaints at Whole Foods Market Inc by fostering teamwork and implementing strategic solutions. My background spans customer service management to production, emphasizing safety and efficiency. I excel in customer-focused roles, blending technical skills with a commitment to excellence. Also completed Ball Corporation maintainer program.
Overview
2024
2024
years of professional experience
Work History
Customer Service Manager
Whole Foods Market Inc
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Production Technician
Ball Corporation
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Enhanced workplace safety by performing comprehensive hazard evaluations.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
Construction Foreman
Merrill Leisure Construction
12.2010 - 12.2023
- Oversaw field teams to enhance quality and efficiency.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Achieved high-quality results through meticulous inspection of completed work to ensure adherence to specifications.
- Checked equipment to determine if maintenance was required.
Education
General Studies -
Youth Challenge Academy
Heinsville Ga08.2008
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focuse
- Excellent mechanical aptitude
Timeline
Construction Foreman
Merrill Leisure Construction
12.2010 - 12.2023
Customer Service Manager
Whole Foods Market Inc
Production Technician
Ball Corporation
General Studies -
Youth Challenge Academy
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