Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Accomplishments
Certification
Websites, Portfolios, Profiles
Timeline
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Christopher Uttaro

Rochester

Summary

Experienced Sportsbook Manager skilled in sports wagering, risk management, and sportsbook operations, with a strong background in developing training programs, analyzing market trends, and optimizing customer interactions to drive profitability and efficiency.

Overview

37
37
years of professional experience
1
1
Certification

Work History

SPORTS CONSULTANT

Sportsbook Consultants
06.2022 - Current
  • Offered expert consultation on sportsbook launch and scaling, covering platform selection, trading infrastructure, regulatory compliance, and revenue optimization
  • Analyzed customer betting patterns and player behavior to identify sharp action, syndicate play, and high-risk activity; developed risk management protocols accordingly
  • Developed best practices for sportsbook operations, including odds compilation, in-play trading, and real-time risk assessment
  • Created training programs and onboarding processes for sportsbook employees, focusing on trading tools, compliance standards, market trends, and customer interaction
  • Led initiatives on player analytics, utilizing data insights to improve customer segmentation, retention strategies, and promotional effectiveness
  • Conducted in-depth analyzes of market trends to refine trading strategies, leading to improved risk management and enhanced profitability
  • Implemented advanced risk assessment protocols, resulting in a significant reduction of high-risk betting activity and increased operational stability
  • Partnered with cross-functional teams to streamline sportsbook operations, enhancing real-time decision-making and overall efficiency
  • Created comprehensive plans outlining goals, objectives and tactics for upcoming projects
  • Maintained accurate records of all projects undertaken by the consultancy

SPORTS TRADER

Bet MGM
11.2021 - 02.2022
  • Studied player profiling methods used by top-tier sports books like Bet MGM, identifying patterns in customer behavior to assist with risk classification and promotional targeting
  • Executed trading strategies across all major U.S. sports, including NFL, NBA, MLB, NHL, and NCAA, ensuring accurate pre-match and live odds with minimal market exposure
  • Monitored and analyzed the competitive sportsbook landscape, benchmarking odds, promotions, and product features to inform strategic pricing and customer engagement initiatives
  • Managed in-game wagering markets in real-time, adjusting prices dynamically based on live data feeds and betting activity to maintain balanced books
  • Provided multi-channel customer service via phone and email, delivering prompt, compliant support to resolve inquiries related to wagers, account issues, and platform functionality
  • Analyzed player behavior data to refine risk classification, significantly enhancing promotional targeting and customer engagement
  • Executed precise trading strategies across major U.S. sports, delivering accurate odds and minimizing market exposure for optimal profitability
  • Collaborated with marketing to benchmark promotions and features, driving strategic pricing decisions that boosted customer retention

SPORTSBOOK GENERAL MANAGER

Odawa Casino
08.2020 - 01.2021
  • Led sportsbook launch, managing infrastructure and staffing, achieving operational readiness
  • Aligned operations with strategic goals, enhancing market competitiveness and revenue growth
  • Established policies ensuring efficiency and compliance, boosting customer satisfaction
  • Implemented cost control measures, improving profitability and reducing operational expenses
  • Ensured regulatory compliance with Title 31, achieving successful audit results
  • Spearheaded the launch of the sportsbook, achieving operational readiness and exceeding initial revenue forecasts within the first quarter
  • Executed detailed variance analysis to identify cost-saving opportunities, resulting in improved budget adherence and increased operational efficiency
  • Recruited team members to maintain adequate staffing levels
  • Provided coaching and mentoring support for employees at all levels of the organization
  • Used customer feedback for improving operations and building brand loyalty
  • Coordinated staff training sessions to ensure compliance with company policies and procedures
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty
  • Created policies, procedures and guidelines for staff members' daily operations
  • Met safety and security standards by overseeing preventative maintenance and repairs
  • Recruited team members for maintaining adequate staffing levels according to projected sales
  • Planned, coordinated and oversaw company events and promotions
  • Organized regular meetings with department heads to review progress on projects and initiatives
  • Implemented and maintained open-door communication system, reaching employees across department lines
  • Analyzed current processes and implemented efficiencies that reduced costs
  • Ensured compliance with regulatory standards by monitoring internal processes
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments

SPORTSBOOK SUPERVISOR

Winners Circle
08.2019 - 03.2020
  • Company Overview: Company Overview: New Haven, Indiana
  • Led recruitment and onboarding to enhance sportsbook performance and team growth
  • Managed budgets and resources, maintaining service standards and cost efficiency
  • Promoted customer-first approach, aligning strategies for player satisfaction
  • Resolved escalated issues, adapting policies to meet player needs
  • Oversaw live wagering operations, ensuring trading efficiency
  • Streamlined recruitment processes, enhancing team performance and contributing to a more agile sportsbook environment
  • Trained new employees on company policies, procedures and work ethics
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
  • Delegated tasks to team members according to individual strengths
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department
  • Oversaw the training of new employees on job responsibilities and expectations
  • Ensured that safety protocols were followed at all times by all staff members
  • Motivated employees to reach highest professional potential
  • Communicated employee, customer and workplace needs to managers
  • Resolved conflicts between team members and departments
  • Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
  • Answered customer questions and made product recommendations according to needs
  • Inspected work environment for health and safety hazards and reported findings to manager
  • Monitored workflow processes to ensure accuracy and timeliness of deliverables
  • Initiated creative solutions to resolve customer complaints and issues
  • New Haven, Indiana
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines

HEAD SPORTS TRADER

Greek.com
03.2002 - 02.2019
  • Company Overview: Company Overview: Montego Bay, Jamaica
  • Resolved complex escalations, enhancing customer satisfaction and compliance
  • Traded major U.S. sports, ensuring balanced books and market competitiveness
  • Developed prop and futures markets with an 8% hold, boosting engagement
  • Launched diverse betting markets, increasing customer retention
  • Analyzed competitors to refine strategies, optimizing product positioning
  • Streamlined trading operations to enhance market responsiveness, resulting in improved customer engagement and significant retention rates
  • Evaluated market trends to optimize pricing strategies, leading to measurable improvements in competitive positioning and revenue growth
  • Developed strong analytical and quantitative skills to identify trading opportunities and maximize returns
  • Monitored and evaluated economic data releases for potential trading opportunities
  • Collaborated with other traders to share insights into market conditions and develop more effective trading strategies
  • Analyzed daily news reports to determine impact on markets and recommended appropriate actions accordingly
  • Maintained comprehensive understanding of global financial markets across multiple asset classes
  • Identified arbitrage opportunities by analyzing pricing discrepancies between different markets or exchanges
  • Implemented hedging strategies to reduce portfolio volatility and optimize returns
  • Identified market fluctuations using research, valuation and data analysis
  • Participated in regular meetings with senior management team members to discuss performance metrics
  • Read, interpreted and drew accurate conclusions from financial and numerical material
  • Developed risk management protocols that minimized losses due to market fluctuations or unexpected events
  • Determined risk of purchase or sale of trades based on current market conditions
  • Montego Bay, Jamaica
  • Collaborated with analysts to develop models for analyzing potential investments

SPORTS TRADER

Best Lines Sports
02.2001 - 03.2002
  • Company Overview: Company Overview: San Jose, Costa Rica
  • Established relationships with external partners including brokers, vendors, and customers
  • Assessed current conditions in the sports industry to determine suitable entry points into the market
  • Performed market analysis using advanced statistical models to identify profitable trades
  • Created and implemented risk management strategies to ensure successful trading activities
  • Identified discrepancies between actual results and predictions made by financial models
  • Developed strong analytical skills to assess the performance of various sports teams and players
  • Coordinated with team members across different departments in order to achieve company objectives
  • San Jose, Costa Rica

CAR PART ASSEMBLY

Delco Products
11.1988 - 12.2000
  • Company Overview: Company Overview: Rochester, NY
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Rochester, NY

Education

Some College (No Degree) - MARKETING

Monroe Community College
Rochester

High School Diploma -

Brighton Hi School
Rochester
06.1979

Skills

  • Training Programs
  • Gmail
  • Benchmark
  • Customer Service
  • Sports Wagering
  • Gambling
  • Sports Trading
  • Radio Marketing
  • Sports trading
  • Risk management
  • Market analysis
  • Regulatory compliance
  • Odds compilation
  • Customer segmentation
  • Employee training
  • Project management
  • Customer service
  • Team building
  • Operational efficiency
  • Player analytics
  • Real-time decision making
  • Coaching techniques
  • Performance analysis
  • Team management
  • Recruitment strategies
  • Compliance management
  • Fan engagement
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Decision-making
  • Relationship building
  • Computer proficiency
  • Public relations
  • Self motivation
  • Analytical thinking
  • Risk assessment
  • Professionalism

Hobbies and Interests

Baseball, Hockey, All Sports

Awards

Lettered in Hockey, Lettered in Baseball

Accomplishments

Pickleball Club President Maplewood YMCA


One of the top PSA,set registry


Did numerous Radio Shows


Sportsbook live Seminars


Certification

Indiana Gaming license

Michigan Gaming License

Websites, Portfolios, Profiles

www.linkedin.com/in/christopher-uttaro-1ab14268

Timeline

SPORTS CONSULTANT

Sportsbook Consultants
06.2022 - Current

SPORTS TRADER

Bet MGM
11.2021 - 02.2022

SPORTSBOOK GENERAL MANAGER

Odawa Casino
08.2020 - 01.2021

SPORTSBOOK SUPERVISOR

Winners Circle
08.2019 - 03.2020

HEAD SPORTS TRADER

Greek.com
03.2002 - 02.2019

SPORTS TRADER

Best Lines Sports
02.2001 - 03.2002

CAR PART ASSEMBLY

Delco Products
11.1988 - 12.2000

Some College (No Degree) - MARKETING

Monroe Community College

High School Diploma -

Brighton Hi School

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