Christopher Valencia
Montgomery,Texas
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Leader Development Specialist
Caliber Collision
05.2023 - Current
- Facilitator/Trainer of Leadership Development Programs.
- Formulates training and determines instructional methodology to be implemented.
- Leverages training needs in combination with effective techniques to deliver group instruction, lectures, demonstrations, conferences, meetings, experiences, and workshops.
- Delivers corporate onboarding programs.
Service Advisor
Caliber Collision
01.2023 - 05.2023
- Streamlined project management processes by implementing Agile methodologies and cross-functional team collaboration.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Expedition Trainer
United States Air Force
09.2019 - 01.2022
- Advised Senior Management of strategic training plans to enhance technical and leadership skills, recognized by Congress for initiating virtual training center during COVID.
- Implemented annual training instructions for 352 individuals to ensure legal ability to carry firearms and conduct federal law enforcement duties.
- Improved team member performance by designing and implementing effective training programs.
- Prepared teammates before deployments for skills and expectations to handle responsibilities overseas.
Fly Away Security Team Lead (FAST)
United States Air Force
10.2018 - 05.2019
- Team Lead for over 70 missions off installation, fortified $24 million in assets, as well as conducted site surveys, organized logistics, and coordinating flight schedules.
- 3 downed aircraft retrieval missions, securing 4 acres and 46 individuals without loss of American life.
- Enhanced security measures by implementing effective team training programs and protocols.
- Reduced security incidents by conducting thorough risk assessments and addressing vulnerabilities.
Security Forces Craftsman
United States Air Force
09.2015 - 10.2018
- Enhanced security measures by conducting regular patrols and monitoring facility access points.
- Utilize federal database to identify warrants and make arrests.
- Maintained a safe environment for personnel with thorough inspections of vehicles, equipment, and facilities.
- Collaborated with local law enforcement agencies to address potential threats and share vital information.
Education
Bachelor of Arts - Mass Communication
Sam Houston State University
Huntsville, TX05.2026
Skills
- Resource Allocation
- Root Cause Analysis
- Supply Management
- Customer Relations
- Team leadership
- Training and development
- Project management
- Advanced communication
Accomplishments
- Won Airman Below The Zone (Promoted early ahead of peers, selection is incredibly competitive below 15% military wide)
- Hand selected for POTUS security detail
- Air Force Achievement Medal (2017,2019)
- Team of the Year (Training section, 2021)
Timeline
Leader Development Specialist
Caliber Collision
05.2023 - Current
Service Advisor
Caliber Collision
01.2023 - 05.2023
Expedition Trainer
United States Air Force
09.2019 - 01.2022
Fly Away Security Team Lead (FAST)
United States Air Force
10.2018 - 05.2019
Security Forces Craftsman
United States Air Force
09.2015 - 10.2018
Bachelor of Arts - Mass Communication
Sam Houston State University
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