Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Christopher Valentine

Charlotte,NC

Summary

Customer Service Manager who is driven in accounting, sales and marketing. Who can type 50 WPM with no errors. Ability to stand for long periods of time and lift 30-40 pounds. Seeking to apply for customer service sales representative with skills in math sales marketing and computer abilities in Word Process, Powerpoint and accounting and finance basics and quick books certified. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CVS Shift Manager

CVS
06.2023 - Current
  • Performed and balance out nightly tills
  • Accurately count monies in safe and prepare the close deposit summary
  • Prepare opening cashier's tills and make change for drawers
  • Open and close store
  • Assist customers with checkout
  • Complete ACO deposits and withdrawals
  • Complete planograms for store and put out new merchandise
  • Pull outdated merchandise
  • Check in vendors with DSD entry.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Assisted in budget preparation for the department which led to better financial management throughout the year.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Remote customer service sales representative

Insatiable Women Suits
09.2017 - 01.2023
  • Remote customer service sales representative that answered customer questions or concerns daily through chat and email about recent purchases located lost transaction numbers and processed returns and processed refunds
  • Maintained visually appealing and effective displays for web stores
  • Processed all sales transactions accurately and in a timely manner
  • Communicated information to customers about product quality, value and style
  • Offered exceptional customer service to differentiate and promote the company brand
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping online experience and purchasing experience.

Education

Accounting student -

Central Piedmont Community College
Charlotte, NC
05.2024

Skills

  • Leadership/ Management
  • Excellent Typists: 60 WPM
  • Time management
  • Communication skills
  • Sales & Marketing
  • Certificate in Accounting and Finance
  • Quickbooks certified
  • Able to lift 30-40 lbs or more
  • Ability to stand walk bend and turn
  • Phone etiquette
  • Math Accuracy
  • Attention to detail
  • Cash drawer maintenance
  • Flexibility
  • Ledger balance management
  • Dependability
  • Conflict resolution management
  • Proficient in Microsoft Office Suite
  • Staff Development
  • Punctual and Reliable
  • Cash Handling
  • Schedule oversight
  • Quality Assurance
  • Training and mentoring
  • Handling Customer Complaints
  • Delegating Work
  • Mentoring and Coaching
  • Decision-Making
  • Workplace Safety
  • Schedule Management

Awards

  • Quickbooks certification
  • Phi Theta Kappa Honors
  • Certificate of Excellence 2/15/18
  • NC Job / Career readiness certificate 2/14/18

Certification

5 Quick Books certificates

Accounting and Finance Certificate

Timeline

CVS Shift Manager

CVS
06.2023 - Current

Remote customer service sales representative

Insatiable Women Suits
09.2017 - 01.2023

Accounting student -

Central Piedmont Community College

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Christopher Valentine