Christopher Vasquez
New York,NY
Summary
Diligent and reliable United States military veteran,with six years’ experience in a variety of sectors both public and private in logistical, and information technology roles, with additional experience in customer service. Currently open to new opportunities in various fields.
Overview
16
16
years of professional experience
Work History
Warehouse Expert
Billfold POS
New York, NY
07.2023 - Current
- Tasked with the up-keep and inventory of all point-of-sale devices
- Handled an average of 3 large equipment orders for various clients a week during peak season
- Responded to user equipment request and repairs for permanent installations; provided products as needed
- Routinely performed data entry per company guidelines
- Regularly identified and resolved unforeseen problems before issues escalate.
- Inspected incoming and outgoing shipments to ensure accuracy of orders.
- Received and verified invoices for accuracy of stock items.
- Assisted with loading and unloading trucks using appropriate equipment.
- Managed returns process including inspection of returned goods and restocking shelves accordingly.
- Collaborated with other departments regarding supply chain operations issues.
- Reported damaged products or discrepancies between actual count versus expected count.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Customer Service Representative
Canon Solutions America
New York
08.2020 - 07.2023
- Tasked with the up-keep and inventory of all Canon products on site
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Handled an average of twelve tickets of day; assisting users trouble shoot Canon devices
- Responded to user equipment request; provided products as needed
- Routinely performed data entry per company guidelines
- Routinely identified and resolved potential issues on work sites.
Customer Service Support
Print Document Solutions
New York
11.2018 - 01.2020
- Tasked with the regular and preventative maintenance of all laser print products at any given designated worksite within New York Health & Hospitals hospital and clinic network
- Managed and oversaw printer fleet on a regular basis.
- Work alongside other IT teams such as networking, Telecom, and desktop support to address printer related issues
- Routinely lead teams to do equipment inventory across any and all requested worksite
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Inventory Specialist
Shakuff Custom Glass & Lighting
Brooklyn, NY
11.2017 - 09.2018
- Tasked with production and shipment of luxury lighting products
- Constucted and installed large and small lighting fixtures such as chandeliers, sconces, and individual lighting pendants
- Facilitated the transport of product to set locations.
- Investigated discrepancies between physical count and computer records.
- Organized regular cycle counts to identify any potential issues early on.
- Participated in physical inventory counts to keep information accurate and current.
- Entered information into system to update status reports.
- Inspected incoming materials for damage.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Shipping & Receiving Coordinator
The Weapon Specialists
Ridgewood
07.2017 - 11.2017
- In charge of all incoming and outgoing items coming in and out of facility
- Items such as supplies, personal packages, mail, alcohol, firearms & ammunition, and custom props for television and movies
- Personally, prepare several orders a day going to major movie, stage, and television productions every day; via FedEx and UPS
- Orders that include but not limited to Firearms, ammunition and custom props
- Deal with an average of 10 customers a day
- Entrusted with of large stockpile of alcohol (for industry events)
- In charge of delivery of alcohol to clients as well as weekly inventory using Excel spreadsheets
- Assigned with the distribution of all mail and personal packages to all company employees.
Logistical Officer (Internship)
The American Red Cross of Greater New York
New York
12.2016 - 03.2017
- Managed emergency supplies
- Performed community outreach via city block canvassing for the purpose of ensuring all homes come equipped with smoke and carbon monoxide detectors.
Head Logistical Clerk
United States Marine Corp
Camp Pendleton, CA
01.2008 - 01.2012
- Quality control and shipment essential military equipment (weapon parts, vehicular parts, uniform and pharmaceuticals)
- Execute shipment through dangerous territories
- Participated in the construction of long-term logistical hub, Afghanistan 2010
- Trained new marines on daily operational procedures
- Performed data entry and analysis and kept reports.
Volunteer
City Parks Foundation
New York
05.2015
- Assisted in landscaping projects and cleanup operations of several public parks across the five boroughs.
Education
Some College (No Degree) -
Berkeley College
New York, NYSkills
- Project Management
- Supply Chain Procedures
- Quality Control
- Shipping & Receiving
- Inventory Management
- Customer Service
- Team Management/Leadership
- Problem Solving & Critical Thinking Skills
- PC Hardware Repair and Advance Computer skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, FedEx Shipping manager, slack
- Planning Production
- Database Maintenance
- Technical Support
- Escalation Management
- Help Desk Support
- Troubleshooting
Accomplishments
- Canon America Presidents Award - Awarded for supporting healthcare staff during COVID-19 pandemic (2020)
Timeline
Warehouse Expert
Billfold POS
07.2023 - Current
Customer Service Representative
Canon Solutions America
08.2020 - 07.2023
Customer Service Support
Print Document Solutions
11.2018 - 01.2020
Inventory Specialist
Shakuff Custom Glass & Lighting
11.2017 - 09.2018
Shipping & Receiving Coordinator
The Weapon Specialists
07.2017 - 11.2017
Logistical Officer (Internship)
The American Red Cross of Greater New York
12.2016 - 03.2017
Volunteer
City Parks Foundation
05.2015
Head Logistical Clerk
United States Marine Corp
01.2008 - 01.2012
Some College (No Degree) -
Berkeley College