Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Vasquez

Northridge,CA

Summary

Seasoned professional with extensive experience in the automotive, luxury retail, and technology sectors. Over 4 years as a Service Advisor and 4 years as a salesperson with Tesla, 3 years as a Stock Manager with Gucci, and 3 years as a Level 3 Tech Specialist with Sony. Adept at customer service, sales, inventory management, and technical support with a proven track record of achieving results and exceeding expectations.

Overview

13
13
years of professional experience

Work History

Sales Advisor / Service Advisor

Tesla
Van Nuys, CA
06.2016 - 05.2024
  • Provided customers with information on products and services available.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Collaborated with other departments to ensure successful delivery of services and products.
  • Developed marketing campaigns for new or existing products.
  • Performed cold calling to generate leads for prospective clients.
  • Participated in team brainstorming sessions to develop new ideas for promotions.
  • Resolved customer complaints in a timely manner.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Identified customer needs and tailored solutions accordingly.
  • Coordinated with logistics department to ensure timely delivery of goods.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Stock Manager

Gucci
Topanga, CA
04.2013 - 06.2016
  • Analyzed data from various sources to identify areas for improvement in inventory management processes.
  • Provided training and guidance to team members related to inventory management procedures.
  • Conducted regular physical audits of warehouse products.
  • Prepared detailed reports on inventory status and stock movements.
  • Resolved discrepancies between actual inventories and computer-generated records.
  • Assisted in developing efficient storage solutions for optimal space utilization.
  • Monitored quality control procedures for incoming and outgoing merchandise.
  • Organized product shipments, ensuring timely delivery of goods.
  • Maintained accurate inventory records and monitored stock levels.
  • Evaluated current stock levels against forecasted demand to minimize overstocking or shortages.

Technician Level 3

Sony
Century City , CA
01.2011 - 03.2013
  • Replaced defective components or parts as needed.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Installed new components or replaced defective parts to restore functionality.

Education

GED -

UEI
Van Nuys
01-2009

GED -

UEI
Van Nuys
01-2003

High School Diploma -

Birmingham High School
Van Nuys, CA
06-2000

Skills

  • Upselling strategies
  • Product Demonstrations
  • Sales experience
  • Cold-calling
  • Sales Training
  • Building rapport
  • Coaching and Mentoring
  • Customer service experience
  • CRM proficiency
  • Sales Strategies
  • Sales background

Timeline

Sales Advisor / Service Advisor

Tesla
06.2016 - 05.2024

Stock Manager

Gucci
04.2013 - 06.2016

Technician Level 3

Sony
01.2011 - 03.2013

GED -

UEI

GED -

UEI

High School Diploma -

Birmingham High School

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Christopher Vasquez