Christopher Vasquez
Monrovia,CA
Summary
Seasoned Operations Manager and talented leader with fifteen years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient in developing teams, improving processes, and increasing productivity. Possessing a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes. Successfully implemented process improvements by utilizing data analysis, proven practices, and the 4 Disciplines of Execution framework to optimize merchandise flow and reduce costs. Proficient in Microsoft Office, WMS, ERP, and ASN/EDI systems, as well as demand planning.
Overview
15
15
years of professional experience
Work History
Operations Manager
Nordstrom
06.2022 - Current
- Lead and support operations in a 1M sq ft warehouse, successfully processing over 100,000 units daily
- Ensure a safe, inclusive, and positive work culture by overseeing the performance of Area Managers and leading hourly team members
- Enable Area Managers in their professional development to foster continuous growth and enhance knowledge of the business and customer support
- Promote professional growth through frequent grow connects with salaried leaders
- Collaborate with multiple department leaders ensuring seamless communication within operations
- Increase department efficiency through process improvement and innovation
- Implement metrics for accountability in areas of quality and productivity, enhancing efficiency
- Meet business expectation(s) by setting challenging and achievable department goals
- Plan and execute GEMBA walks for multiple facets to positively affect change for multiple departments
- Drive alignment in multiple areas to have consistent communication on direction of Safety, Lean, Performance, Attendance, and Service Level Agreement
- Compile, enter data, and report on Weekly Business Review with Senior Operations team
- Procure, manage, and maintain corrugate and various supplies inventory for business unit
- Serve as back-up Production Controller/Demand Planner during peak season(s)
- Deliver presentations at internal job fairs and new-hire onboarding at multiple hiring events
- Proficiently apply Lean, Kaizen, and 4DX methodology.
Logistics Manager
Casco Pet
11.2020 - 11.2021
- Managed and improved North American supply chain for aquatics systems and animal habitats, serving major retailers including Petco and PetSmart
- Supervised, coached, and trained warehouse/shipping-receiving staff
- Streamlined order cycle to drive business development, sustainability, and customer satisfaction
- Demonstrated efficiency in maintaining organization while overseeing the storage, distribution, and accurate cycle count of inventory
- Monitored shipping routes to coordinate the transportation of containers from overseas factories in Europe
- Coordinated the movement of outbound freight by collaborating with multiple carriers and brokerage companies
- Ensured timely deliveries by tracking in/outbound freight
- Recorded and shared detailed information on movement of inbound and outbound freight, fostering clear communication with operation directors in both the US and UK.
- Prepared shipping documents, including commercial invoices, purchase orders, and bills of lading
- Consistently evaluated the cost-effectiveness of shipping operations to meet targeted expectations
- Maintained metrics and analyze data to assess performance and implement improvements
- Collaborated with sales and customer service departments to jointly address quality concerns such as damages, freight claims, and shipment delays while exceeding client expectations.
Distribution Center Manager
Bueno of California
05.2018 - 08.2020
- Ensured smooth operation and efficiency by overseeing the entire process of receiving, inspecting, and distributing handbags within a 200,000 square foot warehouse
- Aligned proven practices with company mission and vision to ensure personnel safety and optimal performance.
- Executed strategies for time and cost-effective methods to drive merchandise flow
- Adhered to customer routing guidelines and met delivery deadlines through EDI, local consolidators, couriers, and e-commerce.
- Implemented improvements based on analysis of KPI data, aligning processes with operational goals
- Scheduled inbound import containers from the ports, reviewed and approved freight charges, and negotiated vendor contracts
- Led personnel onboarding, coaching, training, and development efforts. Executed safety protocols and organized team building activities. Demonstrated ability to take appropriate corrective action.
- Maintained labor budget for both regular and temporary employees throughout various seasonal periods.
- Liaised and partnered with other departments such as imports, finance, customer service, and sales to facilitate efficient operations.
Area Manager
Aerostar Global Logistics
06.2017 - 03.2018
- Managed a team of 20 employees in a third-party warehouse
- Ensured efficient case and pallet/pick operations for shipping finished goods to major retailers including Costco, Walmart, and Trader Joe’s.
- Handled inbound material reception and designated storage areas. Managed outbound trailers and containers.
- Monitored all and reconciled miscellaneous inventory discrepancies, and coordinated and supervised daily, weekly, and monthly physical inventory procedures
- Safely operated forklift and pallet jack to efficiently unload and stage materials for production and storage
- Managed maintenance schedule for forklift and flatbed truck to ensure safe operation of vehicles
- Created and maintained staff schedule to meet the needs of warehouse efficiency
- Coordinated warehouse move to new facility and was executed over the course of two weeks.
Warehouse Manager/Production Planner
Western Artisan LLC
06.2014 - 05.2017
- Responsible for management of all granite, marble, and supply inventory of 10,000 sq ft warehouse in a fabrication shop
- Developed knowledge in a multitude of product material variants and quality industry standards for finished product to be installed in commercial and residential units
- Implemented new processes for receiving, staging and storage of material for production, as well as physical inventory and storage for future projects
- Inspected and maintained quality and integrity of all material while being stored and safely handled for pre-production
- Coordinated with sales and production teams to create and maintain daily, weekly, and monthly material pickup schedules, and responded to frequent changes and updates
- Monitored workload volume for efficient output
- Reported issues to general manager and shop fabrication supervisor to provide solutions when possible
- Ensured production turn-around times were met in accordance with company GMPs
- Assisted shop production supervisor in quality inspection of finished product for install
- Maintained warehouse conditions as a safe working environment.
Director of Membership Services
YMCA of Metropolitan Los Angeles
11.2009 - 05.2014
- Developed and implemented a comprehensive membership marketing plan to support acquisition and retention, as well as healthy living programs and group exercise classes
- Oversaw and evaluated the performance of more than 50 employees in three separate departments, along with handling their recruitment and training.
- Successfully executed annual departmental fundraising campaigns and skillfully managed budget development process while ensuring effective fiscal management.
- Responsible for safety and transportation departments, ensuring compliance with OSHA & DOT regulations, staff safety training, and annual audit record keeping.
- Served as operations manager for the facility on a rotating schedule of three days per week.
Education
High School Diploma -
Rosemead High School
Rosemead, CA06.1994
Skills
- Operations Management
- Team Leadership
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Project Management
- Staff Development
- Continuous improvements
- Logistics Management
- Work flow planning
- Problem-Solving
Languages
Spanish
Professional Working
Timeline
Operations Manager
Nordstrom
06.2022 - Current
Logistics Manager
Casco Pet
11.2020 - 11.2021
Distribution Center Manager
Bueno of California
05.2018 - 08.2020
Area Manager
Aerostar Global Logistics
06.2017 - 03.2018
Warehouse Manager/Production Planner
Western Artisan LLC
06.2014 - 05.2017
Director of Membership Services
YMCA of Metropolitan Los Angeles
11.2009 - 05.2014
High School Diploma -
Rosemead High School
Similar Profiles
Alex Zuniga NonogAlex Zuniga Nonog
Customer Care Representative at NordstromCustomer Care Representative at Nordstrom
Logan AllenLogan Allen
Assistant Department Manager Mens Apparel & Shoes at NordstromAssistant Department Manager Mens Apparel & Shoes at Nordstrom
Seth PatmoreSeth Patmore
Sales Associate at NordstromSales Associate at Nordstrom
Vanessa DominguezVanessa Dominguez
Fulfillment Associate at NordstromFulfillment Associate at Nordstrom
Maria GonzalezMaria Gonzalez
Cnp at Foothill Presbyterian HospitalCnp at Foothill Presbyterian Hospital