Christopher Vasquez
Kew Garden,NY
Summary
Experienced and detail-oriented front desk professional with a strong background in spa and healthcare settings. Demonstrated ability to effectively manage patient and client interactions, delivering exceptional customer service to create a welcoming and efficient atmosphere. Proficient in handling inquiries, resolving issues, and cultivating positive relationships with clients and staff. Committed to enhancing the overall experience and promoting wellness in both environments, with a goal of positively impacting individuals\' well-being.
Overview
14
14
years of professional experience
Work History
Front Desk Coordinator
Creedmoor Psychiatric Center
01.2016 - Current
- Delivered an engaging and professional presence at the front desk to foster positive interactions with visitors and staff.
- Processed phone inquiries and facilitated connection with relevant departments.
- Handled patient/ visitor inquiries and provided information about services and policies
- Oversaw organization of files and managed tasks related to data entry and record-keeping.
- Protected patient privacy through rigorous compliance with HIPAA standards.
- Trained all staff on front desk procedures and policies.
Front Desk Spa Concierge
Exhale Spa
10.2010 - 12.2015
- Tailored bespoke spa package suggestions to meet client preferences.
- Oversaw front desk activities including answering inquiries, coordinating appointments, and welcoming visitors.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Executed regular assessments of spa environment, verifying clean conditions, facility functionality and adequate inventory.
- Increased foot traffic to tourist spots by informing spa guests about nearby attractions.
Education
High School Diploma -
06.2008
Skills
- Front Desk Operations
- Computer Skills
- Interpersonal Skills
- Conflict Resolution
- Hospitality services
- Guest relations
- Staff supervision
- Business correspondence
- Customer service management
- Phone call direction
Timeline
Front Desk Coordinator - Creedmoor Psychiatric Center
01.2016 - Current
Front Desk Spa Concierge - Exhale Spa
10.2010 - 12.2015
Piscataway Magnet School - High School Diploma,
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