Christopher Vavra
Osseo
Summary
Over 10 years of customer service experience with an emphasis on interpersonal communication and problem solving. Managed several theatre projects at a professional level, oversaw projects and teams comprised of students and faculty, and ensured on-time and on-budget completion. Built, managed, and developed relationships with faculty and students, provide coaching and mentorship to students, conduct performance evaluations, and established inclusive work cultures.
Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Overview
13
13
years of professional experience
Work History
Shipping and Receiving Clerk
Productivity
Plymouth
05.2024 - Current
- Processed incoming shipments and verified contents against packing slips.
- Organized inventory and maintained accurate stock levels in the warehouse.
- Coordinated outbound shipments and prepared shipping documentation for delivery.
- Trained new staff on proper handling of products and safety procedures.
- Resolved discrepancies in shipment records through effective communication with vendors.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
Front of House Theatre Manager
North Hennepin Community College
02.2023 - Current
- Managed several theatre projects at a professional level, oversaw projects and teams comprised of students and faculty, and ensured on-time and on-budget completion.
- Built, managed, and developed relationships with faculty and students, provide coaching and mentorship to students, conduct performance evaluations, and established inclusive work cultures.
- Oversee rehearsal and performance schedules.
- Monitor and maintain theater equipment and supplies.
- Oversee ticket sales and concessions operations.
- Investigate customer complaints and provide solutions as needed.
- Ensure compliance with all relevant health and safety regulations.
Shopper
Shipt
01.2021 - Current
- Assist customers in locating products in store and online.
- Provide personalized customer service to ensure the best shopping experience.
- Process customer orders in a timely manner.
- Respond to customer inquiries via phone and messaging.
- Resolve customer complaints and inquiries in a professional manner.
- Build customer loyalty by providing excellent customer service and taking a personal interest in customers' needs.
- Efficiently navigate delivery routes, ensuring timely and accurate deliveries to customers.
Primary Care and Specialty Scheduler
M Health Fairview
04.2021 - 11.2022
- Responsible for scheduling, verifying, and revising patient appointments for primary care, specialty services, and other related services.
- Act as a liaison between patients and doctors to ensure efficient communication and scheduling.
- Use electronic health records (EHRs) to document and update patient information in a timely manner.
- Ensure accurate demographic information for each patient is collected and recorded.
- Schedule tests and procedures with the appropriate medical staff.
- Provide exceptional customer service while addressing patient inquiries and scheduling needs.
Server, Host
Lynde's Restaurant and Catering
09.2012 - 03.2020
- Assisted with taking orders, serving food and drinks, and running food to tables.
- Welcomed and greeted customers in a friendly and professional manner.
- Processed payments, including cash, credit card, and gift card transactions.
- Received and handled customer complaints in a courteous and professional manner.
- Ensured the cleanliness and care of the dining area, including setting and resetting tables and clearing trays.
Education
Associates of Arts - Theatre, Film, and Television
North Hennepin Community College
Brooklyn Park, Minnesota05.2019
Skills
- Interpersonal
- Communication
- Customer Service
- Creativity
- Problem Solving
- Multitasking
- Adaptability
- Forklift operation
- Vendor communication
References
- Kathy Hendrickson, Employer at North Hennepin Community College, Former Interim Dean of Fine Arts, Current Director of Community Outreach, 917-747-6359, 09/01/17, 01/01/24
- Dr. Irma Mayorga, Director at North Hennepin Community College, Stage Management Consultant for Dr. Mayorga's production of 'Airness' by Chelsea Marcantel, 1-210-649-0572, 09/01/23, 11/01/23
- Bree O'Brien, Supervisor at M Health Fairview, 651-364-8502, 09/01/21, 11/01/22
Timeline
Shipping and Receiving Clerk
Productivity
05.2024 - Current
Front of House Theatre Manager
North Hennepin Community College
02.2023 - Current
Primary Care and Specialty Scheduler
M Health Fairview
04.2021 - 11.2022
Shopper
Shipt
01.2021 - Current
Server, Host
Lynde's Restaurant and Catering
09.2012 - 03.2020
Associates of Arts - Theatre, Film, and Television
North Hennepin Community College