Summary
Overview
Work History
Education
Skills
Militaryeducationcertification
Skillsandqualifications
Languages
Timeline
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CHRISTOPHER VEGA

Chiefland,FL

Summary

Results-driven individual with a track record of achieving positive outcomes in high-pressure, fast-paced environments. Leveraging extensive experience in management, robotics engineering, aircraft maintenance, readiness, and quality control to excel in diverse industries. Strong focus on safety compliance and optimizing performance while motivating colleagues. Possesses a strategic mindset for envisioning success and developing innovative strategies to attain it. Consistently gains a competitive edge in the business world by effectively balancing workplace objectives with productive relationships. Instrumental in professional growth through critical thinking skills and leadership strengths. A self-starting and goal-oriented strategist with confidence, perseverance, and vision driving towards success. Skilled at encouraging others and building rapport while being sensitive to racial and cultural issues.

Overview

11
11
years of professional experience

Work History

Field Service Engineer

FutureDial Inc.
11.2022 - Current
  • Empower customers to fully leverage our products and robotics, ensuring they achieve the maximum value from their investment while effectively addressing their technology and business objectives
  • Provide insightful education on best practices, valuable features, and strategies to optimize performance for our customers
  • Collaborate proactively with customer technical teams—including support engineers and developers—to troubleshoot and resolve intricate software and hardware challenges, replicating their environments to address network issues as needed
  • Work hand-in-hand with the Sales and Customer Success teams to craft impactful account strategies that drive mutual success
  • Harness customer feedback and insights to refine product documentation, enhance technical best practices, and improve resources
  • Act as a vital conduit for feedback to Product Management and R&D teams to foster continuous improvement
  • Champion the customer’s needs to ensure prompt resolution of issues, facilitating seamless communication across customers, Sales, and Engineering teams
  • Take charge of day-to-day operations of the units, ensuring optimal performance and efficiency
  • Diagnose and resolve issues related to power, network, and mechanical operations of the units to ensure uninterrupted service
  • Guarantee timely maintenance by adhering to scheduled service checks and meticulously tracking the maintenance calendar
  • Serve as the primary technical advocate for customers, engaging in calls or reaching out to support for expert assistance as needed
  • Execute hardware upgrades to accommodate new connectors or conduct essential hardware testing, ensuring our customers are always at the forefront of technology
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

Production Control/Tech Supply Officer-in-Charge (Operations Manager)

ARMY - Fort Lewis (JBLM)
04.2018 - 05.2022
  • Directly responsible of management for planning and executing logistical support on a full spectrum of missions throughout domestic and international areas of operation
  • Reduced order processing time with effective communication between suppliers and internal departments.
  • Non-Destructive Test (NDT) inspector Level I and II with over 11 years of experience in Eddie Current, Ultrasonic, Magnetic Particles, and Fluorescence Penetrant inspections and equipment calibration
  • Managed and supervised the ordering, issuing, and turn-in of aircraft parts critical to the readiness of his unit valued in excess of $120M
  • Developed comprehensive reports on inventory levels, enabling better decision-making for replenishment needs.
  • Provided leadership and mission tasking for the entire Aviation unit achieving a 93% operation readiness while providing logistical and production control oversight
  • Worked with Boeing, Lockheed Martin, and Sikorsky helicopters and their representatives and established long-term partnerships with key suppliers, facilitating stable sources of essential goods at competitive prices over time.
  • Assured inherence to policies and operating procedures for worksite security and controlled all property for the organization
  • Managed inventory worth over $250M
  • Provided technical and administrative supervision to subordinates and developed performance standards
  • Interpret and adapt instructions and provide guidance to subordinates
  • In charge of Tech Supply’s support activity for the unit earning a commendable rating of 100% during the last Aviation Resource Management Survey (ARMS), setting the example and standards for other battalions to emulate across the entire brigade
  • Expertise in supply chain management with years of experience, including general inventory and material management; excel in a multitude of complicated, demanding, and responsible logistics management positions
  • Over 11 years of experience in quality control and production control, as well as supervising US Army Aviation 15D powertrain maintenance programs
  • Negotiated favorable contracts with vendors, achieving significant cost savings for the organization.

Aircraft Maintenance Supervisor/Instructor

ARMY - Fort Bragg
03.2016 - 03.2018
  • Supervised and provided technical guidance to a group of 48 subordinate personnel performing aircraft maintenance and nondestructive inspection (NDI/NDT)
  • US Army Aviation Aircraft Powertrain Repair Supervisor (15D)
  • Evaluated maintenance operations and facilities for compliance with directives, technical manuals covering system descriptions and operations, work standards, safety procedures, and operational policies
  • Performed maintenance trend analysis and applied production control, quality control, and other maintenance management principles and practices to aircraft maintenance, nondestructive inspection, and shop operations
  • Instructed personnel and conducted technical training in aircraft maintenance, nondestructive inspection, supply, and safety techniques.
  • Reduced aircraft downtime with proactive identification of potential issues through thorough inspections.

Aircraft Maintenance Team Leader - EEO Representative

ARMY, Katterbach
09.2013 - 02.2016
  • Performed duties as a team leader and supervisor of a team of 12 subordinates and provided training and technical guidance in diagnosing and troubleshooting malfunctions in aircraft components and their subcomponents
  • Supervised the removal and replacement of all the necessary parts to repair aircraft
  • Ensured that corrosion preventative procedures were followed and adhered to at all times, as well as the preservation and storing of aircraft components
  • Equal Employment Opportunity (EEO) representative for the organization accountable to sustain a comprehensive effort to maximize human potential and to ensure fair treatment for all persons based solely on merit, fitness, and capability in support of readiness
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.

Aircraft Powertrain Repairer

US Army - Fort Campbell
10.2013 - 09.2015
  • Provided leadership to 26 nuclear-trained specialists through on-going communication; resulting in increased retention rate, and promotion rate of over 30% compare against the average of 15%
  • Supervised management and maintenance of highly sensitive nuclear propulsion equipment, ensuring 100% operational readiness

Education

Bachelor of Arts - Homeland Security

American Military University
Charles Town, WV
12.2020

High School Diploma -

American High School
Miami Lakes, FL
06.1997

Skills

  • Management of Material Resources
  • Judgment and Decision Making
  • Time Management
  • Management of Personnel Resources
  • Critical Thinking
  • Complex Problem Solving
  • Operation and Control
  • Operations Analysis
  • Operation Monitoring
  • Active Listening
  • Core Qualifications
  • Aircraft Notebook (ACN)
  • Global Combat Support Systems-Army (GCSS Army)
  • Warehouse Operations Global Combat Support Systems-Army (GCSS Army)
  • Material Management Global Combat Support Systems-Army (GCSS-Army)
  • Property Book / Unit Supply SAMS-1, SAMS-2
  • SAMS-E
  • SARSS
  • Information Systems (STAMIS) and Army Battle Command Systems (ABCS)
  • Fed-Log
  • I2Log
  • JTDI
  • LOGSA

Militaryeducationcertification

  • Action Officer Development Course
  • Warrant Officer School
  • Master Resiliency Course
  • Equal Opportunity Course
  • Master Driver Course
  • Advanced Leader Course
  • Basic Leaders Course
  • Air Assault School
  • Combat Life Savers Course
  • Various Army Courses related to project management, security, and logistics

Skillsandqualifications

Spanish, Native, Secret, Microsoft Office 365, Windows 11, Windows 98, Windows 2000, Windows Vista, MS Word, MS PowerPoint, MS Excel, MS Outlook, Microsoft Teams, Management of Material Resources, Judgment and Decision Making, Time Management, Management of Personnel Resources, Critical Thinking, Complex Problem Solving, Operation and Control, Operations Analysis, Operation Monitoring, Active Listening, Aircraft Notebook (ACN), Global Combat Support Systems-Army (GCSS Army), Warehouse Operations, Material Management, Property Book / Unit Supply, SAMS-1, SAMS-2, SAMS-E, SARSS, Information Systems (STAMIS), Army Battle Command Systems (ABCS), Fed-Log, I2Log, JTDI, LOGSA

Languages

Spanish
Native or Bilingual

Timeline

Field Service Engineer

FutureDial Inc.
11.2022 - Current

Production Control/Tech Supply Officer-in-Charge (Operations Manager)

ARMY - Fort Lewis (JBLM)
04.2018 - 05.2022

Aircraft Maintenance Supervisor/Instructor

ARMY - Fort Bragg
03.2016 - 03.2018

Aircraft Powertrain Repairer

US Army - Fort Campbell
10.2013 - 09.2015

Aircraft Maintenance Team Leader - EEO Representative

ARMY, Katterbach
09.2013 - 02.2016

High School Diploma -

American High School

Bachelor of Arts - Homeland Security

American Military University

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CHRISTOPHER VEGA