Christopher Verburg
WEST HAVEN,UT
Summary
Responsible Technician with excellent troubleshooting, customer service, and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages information technology and customer service expertise to manage job functions. Excellent communicator with focus on results.
Overview
5
5
years of professional experience
Work History
IT Technician II
Myriad Genetics
Salt Lake City, UT
03.2018 - 10.2018
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting, and evaluations of multiple types of hardware and software.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Planned, scheduled, and delegated daily work to a team of employees.
- Conceptualized, planned, and executed hardware transition from laptops to more effective high-end tablets to provide a more user-friendly and error-free experience for end users.
Director of Information Technology
Acd Direct
Farmington, UT
04.2014 - 03.2018
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinate hardware and software projects, defined scope, and managed milestones.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Created, and trained, a team for PCI compliance. Achieved certification with procedures in place to ensure ongoing compliance.
Education
Bachelor of Science - Software Developer
Western Governors University
Salt Lake City, UT09.2024
Skills
- Complex Repairs
- Diagnosis and Troubleshooting
- Work Planning and Prioritization
- Customer Service
- Prevention Strategies
- Verbal and Written Communication
- Attention to Detail
- Design Principles
- Video Conferencing
- System Installation
- Multitasking and Organization
- Documentation
- Deadline Compliance
- Customer Interaction
- Staff Training
- Time Management
- Issue Resolution
- Quality Control
- Project Support
- Case Management
- Document Preparation
- Customer Rapport
- Team Training
- Inventory Oversight
- Maintenance and Repair
- Extensive Organizational Skills
- Project Management
- Troubleshooting and Diagnostics
- Procedure Explanation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
IT Technician II
Myriad Genetics
03.2018 - 10.2018
Director of Information Technology
Acd Direct
04.2014 - 03.2018
Bachelor of Science - Software Developer
Western Governors University
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