Christopher Vergo

• Performed root cause analyses on major forecast variances, identifying areas for improvement within the planning process.
• Enhanced inventory efficiency with consistent monitoring and adjusting of the forecasting model.
• Developed customized reporting tools for improved visibility into key performance metrics.
• Conducted regular forecast reviews, identifying gaps between actuals and projections.
• Collaborated closely with supply chain teams to ensure timely product availability based on projected sales demands.
• Provided actionable insights to stakeholders through in-depth analysis of historical trends and market factors.
• Collaborated with cross-functional teams for demand planning, ensuring accurate sales forecasts.

• Expert in assignments within the role with undeniable reliability in meeting expectations
• Worked on complex issues where analysis of situations requires an in-depth evaluation. Exercised judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Determined methods and procedures on new assignments
• Established processes and investigated issues while maintaining the overall understanding of the direction of the team
• Responsible for real time monitoring of phone and email queues as well as tracking all off-phone activity
• Running detailed Utilization and Occupancy reports to track overall performance of the agent groups and queues
• Maintain agent schedules, handle time off requests and supply over time when necessary to meet service demands
• Schedule training, team meetings and other offline activities to meet the department's needs

• Assisted international property owners, property managers and travelers by troubleshooting site issues and providing information via chat
• Utilized translation software (Bing & Google Translate) to conduct multi lingual chat inquiries from international customers

• Assisted property owners, property managers and travelers by troubleshooting issues and providing information via phone and email
• Educated customers about service features and rates regarding the listings on the various HomeAway sites
• Stay up-to-date on product changes in an effort to provide the best customer support

In addition to the base level Dispatcher responsibilities:

• As senior lead, handled the larger and more challenging areas in the eastern portion of the U.S. and provided additional support to other nightly shift members

• Coordinated with Field Technicians to efficiently handle service orders to meet service level agreement
• Maintained a great rapport with Field Service Managers to plan the best course of action
• Communicated with the customer to provide timely updates on service orders