Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Vogt

Winchester,CA

Summary

I started my automotive career with North County Ford in 2012 as a Lot Porter. I was quickly given the opportunity to become an Internal Service Advisor, a position I held for approximately a year and a half. Wanting to better understand the vehicles and the repair process, I decided to take on a Lube Technician position. While in that role, I never shied away from challenging opportunities and quickly progressed from Lube Technician to Apprentice Technician, where I worked closely with the Transmission Department. After an additional two and a half years of hands-on experience, I relocated, which led me to pursue an opportunity closer to home. I became a Service Advisor at Lexus of Escondido, where I worked for a little over two years. After getting married and having my first child, I relocated again and began my career with Raceway Ford. I started at Raceway Ford as a Retail/Wholesale Parts Advisor. After a little over a year and a half, I was given the opportunity to become Parts Manager. From 2021 to 2025, I built and developed a strong, dependable Parts Department and created a team that I am extremely proud of. In 2025, I was offered the opportunity to become Parts & Service Director, a position I continue to hold today. Throughout my career, I have made it a priority to learn every aspect of the dealership business, take on challenging opportunities, and develop strong teams. My experience across the fixed ops side of the business has given me a well-rounded understanding of dealership operations and the importance of strong communication between departments.

Overview

14
14
years of professional experience

Work History

Parts Manager/Parts and Service Director

Raceway Ford
Riverside, CA
07.2019 - Current
  • Oversee daily operations of Parts and Service department to maintain efficiency.
  • Trained staff for parts handling and inventory control.
  • Managed team performance and provided support training to staff members.
  • Implemented process improvements to streamline service workflows effectively.
  • Manage and develop service advisors, technicians, parts personnel, and support staff.
  • Recruit, train, coach, and evaluate employees.
  • Direct Parts and Service operations for a team of approximately 52 employees, including three departmental managers.
  • Maintain above-standard Service CSI performance and held an average of 95%-100% regional CSI.
  • 12 years of hands-on Ford dealership experience.
  • Lead the Parts Department through inventory, wholesale and retail operations, vendor relationships, customer service, and daily departmental performance.
  • Improved average gross profit retention from approximately 48% to 63% and hold an average 61%-63%.
  • Hold quarterly safety meetings with Service technician personnel and monthly meetings with Service advisors and Parts advisor personnel.
  • Staff Leadership & Accountability
  • Inventory Management
  • Parts Department Management
  • Fixed Operations Leadership

Service Advisor

Lexus of Escondido
Escondido, California
11.2017 - 07.2019
  • Assisted customers in understanding vehicle features and service options.
  • Scheduled maintenance appointments and coordinated service department workflows.
  • Communicated with technicians to relay customer concerns and service needs.
  • Managed customer inquiries and provided timely updates on vehicle status.
  • Managed all due bills sold in finance.
  • Training Service BDC agents.
  • Continued top CSI and held customer 100% CSI for 11 months straight.
  • Kept high communication standards with customers and technicians.
  • Resolved customer complaints in an efficient and courteous manner.

Internal Service Advisor/Technician Apprentice

North County Ford
Vista
06.2012 - 11.2017
  • Performed routine maintenance services on various vehicle models efficiently.
  • Worked with service advisors to identify customer needs and concerns.
  • Maintained a clean and organized work area for optimal efficiency and safety.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Maintained certifications and completed training on systems and components.
  • Provided training on the safe usage of equipment when needed.
  • Installed new components or replaced defective parts to restore functionality.
  • Became well versed with proper write up process, walk around process, and legal process of each repair order.
  • Versed in Due bill process.
  • Maintained relationships with sublet vendors.

Education

High School Diploma -

Rancho Buena Vista High
Vista, CA
06.2009

General Ed.

Miracosta College
Oceanside, CA

Skills

  • Team leadership
  • Problem solving
  • Customer service expert
  • Staff training and development
  • Inventory management
  • Self motivated
  • Willingness to adapt
  • Attention to detail
  • Strong dedication
  • Resilience

Timeline

Parts Manager/Parts and Service Director

Raceway Ford
07.2019 - Current

Service Advisor

Lexus of Escondido
11.2017 - 07.2019

Internal Service Advisor/Technician Apprentice

North County Ford
06.2012 - 11.2017

High School Diploma -

Rancho Buena Vista High

General Ed.

Miracosta College
Christopher Vogt