Summary
Overview
Work History
Education
Skills
WHY ME
REFERENCES
Timeline
Generic

Christopher Wade

Shreveport,LA

Summary

Hardworking and very motivated professional with several years of experience with a record of success in the natural gas industry as a Technician / Supervisor / Manager and Solid history of balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Diligent professional with many years of experience maintaining seamless business operations. Manage budgets, train staff, and monitor procedures to maximize efficiency and balance objectives. Exceptional skills in schedule development, implementation, employee training, loss prevention, and customer relations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

35
35
years of professional experience

Work History

Manager

Kt Mac Enterprises
Shreveport, LA
04.2020 - Current
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Ensured compliance with regulatory requirements and industry standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Led a team of 6 employees, ensuring high productivity and excellent customer service.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Directed recruitment, hiring, and training of new staff members.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Delegated work to staff, setting priorities and goals.

Manager

Aeon PEC
Shreveport, LA
08.2000 - 07.2020
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Ensured compliance with industry regulations and company policies.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Directed recruitment, hiring, and training of new staff members.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Led a team of 20 employees, ensuring high productivity and excellent customer service.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Technician

Eagle Valve
Borger, TX
11.1990 - 07.2000
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Conducted preventive maintenance procedures according to established schedules.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Replaced defective components or parts as needed.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Installed new components or replaced defective parts to restore functionality.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.

Education

GED -

Amarillo College
Amarillo, TX

Skills

  • Employee performance review
  • Workforce planning
  • Quality assurance
  • Effective communication
  • Training and development
  • Safety compliance
  • Work prioritization
  • Revenue management
  • Staff training and development
  • Budget control
  • Policy implementation
  • Employee onboarding
  • Sales management
  • Schedule preparation
  • Expense tracking
  • Documentation and reporting
  • Financial records oversight
  • Sales techniques
  • Emergency response
  • Competitor research
  • Customer relationship management (CRM)
  • Workforce management
  • Disciplinary techniques
  • Product management
  • Decision-making
  • Shift scheduling
  • Performance evaluations
  • Operations management
  • Salesforce management
  • Safety procedures
  • Workplace safety
  • Performance evaluation
  • Team leadership
  • Attention to detail
  • Goal oriented
  • Staff management
  • Schedule development
  • Policy enforcement
  • Training and mentoring
  • Task delegation
  • Teamwork

WHY ME

  • Currently my employees and I work at Kinder-Hawk Plants, Pipelines, Pig Launchers and Pig Receivers as a contractor performing routine maintenance and emergency repairs as needed. I feel like this gives me a step up by knowing where your assets are located and the gas flow of each.
  • I currently interact with your employees on a daily basis. You could easily verify my work ethics through several of them.
  • I've been a Technician, Supervisor, and Manager working in the natural gas industry for 35 years.

REFERENCES

  • Adam Bernard. Phone: (318) 510-6429
  • Jason Harris. Phone (318) 205-1614
  • Randy Berry. Phone (405) 240-7511
  • David McAtee. Phone (405) 882-9867

Timeline

Manager

Kt Mac Enterprises
04.2020 - Current

Manager

Aeon PEC
08.2000 - 07.2020

Technician

Eagle Valve
11.1990 - 07.2000

GED -

Amarillo College

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