Christopher Walker

• Successful project deliveries through oversight of Project Management, Development Scrums and Support teams.
• Responsible for product life cycle.
• Responsible for product roadmap.
• Product KPI reporting.
• Management of vendor relationships.
• Identification and development of project requirements.
• Business case development.
• Process analysis and improvement.
• Enhance team collaboration through regular communication of project goals, task due dates and delivery of milestones.
• Oversaw supply chain functions to verify inventory levels and budget adherence.

• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Creation of function design documents and user manuals
• Developed high-quality documentation to support training efforts, of internal and external stakeholders to fully understand new features, systems and procedures.
• Assisted sales teams in crafting targeted RFI proposals.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.

Sr. Director, Technology - Payments (Feb 2013 - Sep 2014)

• Responsible for PEP/PEO American Express B2B application
• Managed Development and QA teams (5 total)
• Project Management including project initiation, planning, execution and closing.

Sr. Director QA (Oct 2010 - Feb 2013)

• Responsible for QA of payments portfolio including 12 applications
• Managed a QA team with 16 members.
• Annual budget
• Served as Clifton Park office manager.

Technical Director, Software Development (May 1996-Oct 2010)

• Responsible for front end payment processor / switch and backend card management system.
• Managed team with 6 development, 4 QA and 2 project management / customer support members.
• Responsible for project deliveries and life cycle including Project Management, Business Analysis, Production Support and Customer Support.