Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Walker

Valley Center,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Store Manager/Sleep Expert

Mattress Firm
San Diego , CA
01.2024 - Current
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.

Driving Expert

Dominios
San Diego, CA
05.2022 - 05.2023
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Performed activities on time, while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Achieved consistently high customer scores due to exceptional service.
  • Documented daily mileage, gas and other data.

Office Administrator

Tekniton
San Diego, CA
01.2022 - 05.2022
  • Oversaw and ordered all Samsung unit parts for technicians to ensure all parts for jobs are received on time.
  • Ordered Samsung unit parts for local and regional branches.
  • Organize all parts for each technician's scheduled job to boost productivity.
  • Reconstructed warehouse to track inventory when placing orders for technicians to reduced cost and returns by using warehouse inventory when possible.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Use Excel to document cash flow in and out of the office.
  • Answered inbound calls, chats and emails to facilitate customer service, and coordinated schedules with technicians.

Team Lead

Walmart
El Cajon, CA
08.2020 - 01.2022
  • Increased order production from 40 orders per day to 120 orders per day by improving metrics to meet company standards, and training associates to work more efficiently.
  • Doubled sales within 6 months by training and supporting team members.
  • Weekly conference calls with corporate managers to discuss productivity, metrics, and improvement.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Recruited, hired and trained new hires to optimize profitability.
  • Resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with management team to implement new work procedures and policies.

CUSTOMER SERVICE MANAGER

Walmart
El Cajon, CA
03.2016 - 07.2021
  • Demonstrated excellent communication skills in resolving consumer complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns by staying current on company's policies.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Bachelor of Arts - General Studies

San Diego State University
San Diego, CA
08-2024

Skills

  • Time Management
  • Documentation and Recordkeeping
  • Calm Under Pressure
  • Relationship Building & People Skills
  • Verbal and Written Communication
  • Creative Problem-Solving
  • Schedule Management
  • Supervision & Leadership
  • Data Management
  • Team Building
  • iWork & Microsoft Office Apps
  • Adaptability
  • Organizational Skills

Timeline

Store Manager/Sleep Expert

Mattress Firm
01.2024 - Current

Driving Expert

Dominios
05.2022 - 05.2023

Office Administrator

Tekniton
01.2022 - 05.2022

Team Lead

Walmart
08.2020 - 01.2022

CUSTOMER SERVICE MANAGER

Walmart
03.2016 - 07.2021

Bachelor of Arts - General Studies

San Diego State University

Similar Profiles

CREATE PROFILE
Christopher Walker