CHRISTOPHER WALKER
LYNWOOD,USA
Summary
IT support professional with strong background in managing and resolving technical issues. Skilled in troubleshooting, system optimization, and providing top-notch customer support. Focused on team collaboration and adaptable to changing needs, ensuring reliable and efficient IT operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
SCE (TCS)
06.2024 - 09.2025
- Led system architecture design to enhance infrastructure performance and reliability.
- Implemented automation solutions, reducing manual processes and improving operational efficiency.
- Mentored junior engineers, fostering skill development and knowledge transfer within the team.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Administered SCCM infrastructure to ensure optimal performance and reliability across multiple environments.
- Implemented software distribution processes, enhancing deployment efficiency for critical applications.
- Developed and maintained documentation for SCCM processes, improving team knowledge sharing and onboarding.
- Monitored system health and performance metrics, proactively addressing issues to minimize downtime.
- Collaborated with cross-functional teams to integrate SCCM solutions into existing IT frameworks effectively.
- Led troubleshooting efforts for configuration issues, resulting in faster resolution times and improved user satisfaction.
- Trained junior staff on SCCM operations and best practices, fostering a culture of continuous improvement within the team.
Deployment Engineer
TCW (Teema)
09.2022 - 12.2023
- Evaluated emerging technologies to enhance SCCM capabilities, aligning with organizational goals for IT modernization.
- Collaborated with cross-functional teams to establish IT infrastructure standards and improve overall network reliability.
- Reduced time spent on manual tasks by creating PowerShell scripts for automation of common administration duties.
- Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.
Staff Consultant
OSI Digital
04.2021 - 08.2022
- Managed system infrastructure, ensuring optimal performance and uptime across multiple environments.
- Developed and implemented security protocols to safeguard sensitive data and systems.
- Led team in troubleshooting advanced network issues, improving resolution time and efficiency.
- Mentored junior administrators, fostering skill development and knowledge sharing within the team.
- Analyzed system performance metrics, identifying areas for improvement and implementing solutions accordingly.
System Administrator- Azure
NEFT Vodka
07.2018 - 04.2021
- Managed cloud infrastructure to enhance system performance and reliability.
- Implemented robust security protocols for data protection and compliance.
- Conducted regular system audits to identify areas for improvement and risk mitigation.
- Led initiatives to migrate legacy systems to cloud platforms, improving operational efficiency.
- Designed scalable network architectures within the cloud environment, supporting enhanced connectivity between different services.
- Improved cloud infrastructure efficiency by implementing automated monitoring and scaling tools.
- Developed custom scripts for automating routine tasks, reducing manual intervention requirements.
Education
B.S. - Computer Science
California State University Dominguez Hills
Carson, CA05.1994
Skills
- Intune Administration
- SharePoint Administration
- JAMF Administration
- PowerShell Scripting
- Entra ID Administration
- Salesforce Administration
- NetSuite Admin
- Root-cause analysis
- Cloud services
- Infrastructure management
- Virtualization technologies
- Hardware configuration
- Windows server administration
- Complex project delivery
- Linux and unix administration
- Design and implementation
- Expert problem solving
- Cloud computing expertise
- Cybersecurity best practices
- Windows server management
- Continuous improvement
- Network administratiion
Certification
- CompTIA Linux + Certification
- CompTIA A+ Certified Professional IT Technician
- CompTIA Security + Certified Professional
- CompTIA Server+ Certified Professional
- CompTIA Network+ Certified Professional
- CompTIA Cloud+ Certified Professional
- ITIL 4 Foundation Certificate
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- ServiceNow Certified System Administrator
- VMWare Certified Professional 5- Data Center Virtualization (VCPS-DCV)
Timeline
Senior Systems Engineer
SCE (TCS)
06.2024 - 09.2025
Deployment Engineer
TCW (Teema)
09.2022 - 12.2023
Staff Consultant
OSI Digital
04.2021 - 08.2022
System Administrator- Azure
NEFT Vodka
07.2018 - 04.2021
B.S. - Computer Science
California State University Dominguez Hills