CHRISTOPHER WALLACE
Valley,United States
Summary
United States Army Veteran leveraging more than 20 years of proven experience in managing operations, Facility management and Human Resources functions specializing in training. Adept at leading teams of 20+ in dynamic, fast-paced environments. Possess a comprehensive background in managing training programs and activities for large workforces of over 5,000 personnel. Managed the maintenance and accountability of government property valued at more than $800K while managing risk, safety, and quality assurance. Career supported by the pursuit of a Bachelor’s degree in Professional Studies and an active Secret security clearance. Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Master Sergeant, Operations Manager (Operations NCOIC)
United States Army
04.2019 - Current
- Managed all training operations for a multi-state region encompassing over 10 states, overseeing a team responsible for orchestrating complex logistical activities, and ensuring seamless coordination of resources
- Spearheaded the Military Decision-Making Process (MDMP) within the organization, enhancing strategic planning and decision-making capabilities, resulting in a 15% improvement in operational efficiency
- Took charge of scheduling, resource allocation, and data reporting for comprehensive training initiatives, resulting in a 20% reduction in scheduling conflicts and improved training outcomes
- Managed a workforce of over 5,000 personnel spanning 10 states, ensuring seamless coordination, efficient resource allocation, and compliance with organizational objectives
- Managed Facility Work orders such as routine contracts and facility retrofit initiatives
- Implemented and harnessed the power of the Digital Training Management System (DTMS) Training, which had a direct positive impact on all organizations throughout the 10 states, resulting in a 20% improvement in training program effectiveness and record-keeping accuracy
- Led a focused talent development program that resulted in a 30% increase in employee retention and satisfaction, fostering a skilled and motivated workforce poised for long-term success.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Sergeant First Class, Operations and Training Manager (NCOIC)
United States Army
08.2019 - 04.2020
- Oversaw the planning and execution of all training operations for a team comprised of 35 military instructors, facilitating the MDMP on behalf of the executive leadership team
- Served as the administrator for the DTMS, managing all scheduling, resourcing, reporting, and documenting all training
- Executed the equitable distribution of all assignments and duties while managing the Army Training Requirements and Resources System (ATRRS), the Total Ammunition Management Information System (TAMIS), and taskings
- Reorganized the Full-time Support group into a single office to build a better working relationship resulting in 100% compliance and completion of all taskings
- Managed Facility Work orders such as routine contracts and facility retrofit initiatives
- Implemented improvements to the Individual Weapons Qualification program, raising the qualification rate from 22% to 83%
- Identified and rectified shortfalls in the organization’s Physical Readiness Training program, raising the average scores across the company from 73% to 84%.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Sergeant First Class, Operations Manager (Operations NCOIC)
United States Army
07.2016 - 08.2019
- Served as the Operations Manager for a Regional Support Group comprised of 2,138 Soldiers spread across 7 states and facilitated the MDMP for the executive leadership team and 22 command directorates
- Developed and implemented a comprehensive resourcing working group resulting in 100% of all Fiscal Year 2019 training events being resourced in the 1st Quarter
- Orchestrated and oversaw the Schools Program which was recognized as the best School Program across all sister organizations (4) 2 years in a row
- Improved the organization’s special qualifications from 70% to 85%, ensuring 90% of Soldiers on the Permanent Promotion Recommended List (PPRL) had their Professional Military Education (PME) reserved
- Attended the Master Leader Course and graduated as the Distinguished Honor Graduate, the highest honor possible for the course, which greatly enhanced effective management and leadership abilities.
Sergeant First Class, Manager, Operations and Training Manager (NCOIC)
United States Army
08.2013 - 07.2016
- Oversaw the administration and execution of training and operations for a team of 130 personnel, coordinating scheduling, resourcing, reservation, and travel both within the United States and overseas
- Created and administered trackers to improve the company medical readiness for the company by 15% to 79% and the Forward Support Company (FSC) by 12% to 74%
- Facilitated attendance to multiple PME courses for 14 Soldiers resulting in 6 of the 14 being promoted and the remaining 8 being considered “Promotable”
- Identified and implemented significant process improvements across multiple programs which greatly increased organization readiness and effectiveness
- Managed the maintenance and accountability government property valued at more than $265K without any loss or damages.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Education
Bachelor of Arts - Professional Studies with concentration in Leadership (In Progress)
Purdue Global
West Lafayette, IN01.2025
Associate of Arts - Business Administration & Management
University of Arkansas Grantham
Little Rock, AR2016
Skills
- Operations Management
- Facility Management
- Training & Development
- Program Management
- Contract Management
- Maintenance Planning
- Health and safety compliance
- Risk Management
- Policies and procedures
Certification
- Master Leader Course (Management Skills)
- Sexual Harassment/Assault Response & Prevention (SHARP) Course
- Army Training Requirements and Resources System (ATRRS)
- Total Ammunition Management Information System (TAMIS)
- Global Combat Support System (GCSS) Army Training
Timeline
Sergeant First Class, Operations and Training Manager (NCOIC)
United States Army
08.2019 - 04.2020
Master Sergeant, Operations Manager (Operations NCOIC)
United States Army
04.2019 - Current
Sergeant First Class, Operations Manager (Operations NCOIC)
United States Army
07.2016 - 08.2019
Sergeant First Class, Manager, Operations and Training Manager (NCOIC)
United States Army
08.2013 - 07.2016
Bachelor of Arts - Professional Studies with concentration in Leadership (In Progress)
Purdue Global
Associate of Arts - Business Administration & Management
University of Arkansas Grantham
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