Christopher Wallace
Summary
Experienced Food and Beverage Director with over 25 years of experience in the restaurant industry. Excellent reputation for resolving problems and improving customer satisfaction. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Multi Unit Restaurant Manager
SSP America
03.2023 - Current
- Reduced employee turnover by fostering a positive work environment and providing opportunities for growth and development.
- Enhanced guest experience through effective communication skills, handling complaints professionally and resolving issues promptly.
- Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
- Maintained a safe and secure environment for both employees and guests by enforcing strict adherence to safety protocols and guidelines.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Food and Beverage Director
Golden Acorn Casino
12.2020 - 12.2022
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
Restaurant Manager
Searsucker
08.2014 - 12.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Prepared for and executed new menu implementations.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Mortgage Loan Processing
Lake Washington Technical Academy
Kirkland, WASkills
- Equipment Maintenance
- Monitoring Food Preparation
- Performance Improvement
- Front of House Management
- Supply Ordering and Management
- Labor and Overhead Cost Estimation
- Employee Performance Evaluations
- Staffing and Sales Reporting
- Money Handling
- Food and Beverage Service
- Critical Thinking
- P&L Responsibility
Timeline
Multi Unit Restaurant Manager
SSP America
03.2023 - Current
Food and Beverage Director
Golden Acorn Casino
12.2020 - 12.2022
Restaurant Manager
Searsucker
08.2014 - 12.2019
Mortgage Loan Processing
Lake Washington Technical Academy
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