Christopher Walton
McKinney,Texas
Summary
Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
60
60
years of professional experience
1
1
Certification
Work History
Vice President, General Manager
RealPage Payments Services
09.2015 - Current
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- P&L accountability for the real estate industry’s largest payment services provider, processing over $100 billion annually
- Responsible for software/hardware development roadmap
- Drove year-over-year business growth exceeding while leading operations, strategic vision and long-range planning.
- Guide strategic planning, channel innovation, and customer experience evolution focused on achieving double-digit revenue growth targets in SaaS and direct-to-consumer product lines
- Lead a global product development team of 61 product management and software development staff located in the U.S., India, and Colombia
- Selected Achievements
- Business Optimization & Executive Leadership
- Implemented SAFe Agile framework across product management and engineering organization globally while leading an overhaul of the product management discipline within the business
- Led the development and launch of the company’s digital payments expansion resulting in consistent YoY revenue growth above 25%
- Successfully led expansion of services into the United Kingdom, including technical, operational, risk management and support capabilities to support continued expansion throughout Europe
- Led the implementation and rapid expansion of the industry’s only licensed money transmitter – with organic revenue growth exceeding 30% annually and 20% margin expansion
- Engineered a customer-centric strategy that doubled NPS scores and improved platform maturity by 50%.
Board of Directors Member
Credit Union of Texas
05.2013 - 06.2019
- Served on Board of Directors setting general direction, policy, control, and overseeing effective execution of strategic plans to maintain sound financial condition of full-service financial institution with $1.2+ billion in Assets Under Management (AUM) and $65+ million in annual revenue serving more than 140,000 members nationwide
- Served on the board Governance Committee for two years and the Audit Committee for four years.
Managing Director
Optimyz Financial Solutions
02.2015 - 09.2015
- Work with credit unions and banks to reimagine the customer experience with a focus on creating a competitive advantage
- The customized approach begins with their strategy and focuses on catalyzing the people, processes, products, and technology needs to differentiate in a crowded financial services landscape.
Director
01.2012 - 01.2015
- Led six-member, globally-dispersed, product management team tasked with driving revenue growth and profitability by managing technology development roadmaps, developing new products, and enhancing existing product lines to solve business challenges for world's second largest money transfer company with $1.45+ billion annual revenue and 2,700 employees that operates in 200 countries
- Selected Achievements
- Business Optimization & Executive Leadership
- Double-digit revenue growth enabled by development and ongoing management of product strategy and planning process supporting technology development roadmap for core processing systems, delivery channel enhancements, and third-party integrations
- 2.4 million first-year revenue increase produced for major multinational retailer by facilitating and coordinating plans to launch new product options in more than 3,000 store locations
- 57 million in first-year revenue achieved by implementing expansion strategy to enter into complimentary, adjacent market with $300+ million annual revenue potential
- 13.4 million complex, multi-phase, development project delivered on-time and within budget by managing more than 100 companywide resources and engaging key partners in 20+ countries.
MoneyGram International, Inc
01.2011 - 01.2015
Senior Product Manager
MoneyGram International, Inc
01.2011 - 01.2012
- Managed global team of four with accountability for P&L and revenue objectives while managing roadmap prioritization of technology projects to augment features/functionality of existing cash-based remittance services
- 10 million annual currency trading revenue yielded by introducing new currency features in 40 countries
- Led global launch of foreign currency product features in 40 countries in less than nine months through matrix leadership of IT, Operations, Sales, Legal, and Marketing teams distributed across several countries.
Vice President
01.2004 - 01.2011
- Delivered new, innovative products including checking, debit card, and cash management products tailored to consumer and small business segments for full-service financial institution with $2+ billion AUM, $180+ million annual revenue, offering banking, insurance, and wealth management services to consumers and small businesses nationwide
- 115 million deposit growth over three years driven by introducing suite of small business banking and cash management services that required significant teamwork to align internal capabilities to support new segment
- 45% customer satisfaction and net promoter score improvement attained in two years by managing enterprise- wide customer engagement program.
Texans Credit Union
12.1991 - 01.2011
Assistant Vice President
12.1991 - 01.2004
Education
SAFe Agile Certified, Scaled Agile, Boulder, CO Certified Scrum Product Owner (CSPO) -
Scrum Alliance
Indianapolis, IN - undefined
Southwest CUNA Management School, Texas Christian University
B.B.A - Business Administration And Management
Texas Tech University
1991
Skills
- Public Speaking
- Budget Oversight
- Business Growth and Marketing Strategies
- Performance Metrics Analysis
- Process Optimization
- Agile Development Environments
- Product Strategies
- Pricing Structures
Accomplishments
- Financial Performance: Led consistent double-digit revenue growth over the past 7 years while expanding product margin by 20%.
- Product Leadership: Cross-functional leadership of the company's largest business unit.
- Business Development: Guided acquisition of competitor company .Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Affiliations
Credit Union of Texas, Board of Directors
Dallas Chapter of Credit Unions, Board of Directors
DFW Product Group, Member
Certification
- Certified SAFe Agile Product Owner
- Certified SAFe Agilist
- Certified Scrum Product Owner
Timeline
Vice President, General Manager
RealPage Payments Services
09.2015 - Current
Managing Director
Optimyz Financial Solutions
02.2015 - 09.2015
Board of Directors Member
Credit Union of Texas
05.2013 - 06.2019
Director
01.2012 - 01.2015
MoneyGram International, Inc
01.2011 - 01.2015
Senior Product Manager
MoneyGram International, Inc
01.2011 - 01.2012
Vice President
01.2004 - 01.2011
Texans Credit Union
12.1991 - 01.2011
Assistant Vice President
12.1991 - 01.2004
SAFe Agile Certified, Scaled Agile, Boulder, CO Certified Scrum Product Owner (CSPO) -
Scrum Alliance
Indianapolis, IN - undefined
Southwest CUNA Management School, Texas Christian University
B.B.A - Business Administration And Management
Texas Tech University
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