Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Warbach

NEW WINDSOR,NY

Summary

Proven leader with extensive experience at United Rentals, adept in team leadership and problem-solving. Demonstrated ability to enhance customer satisfaction and drive team performance through effective employee relations and critical thinking. Skilled in managing service operations and sales, ensuring high-quality outcomes and workplace safety.

Overview

30
30
years of professional experience

Work History

Service Manager

United Rentals
08.2018 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Inside Sales Representative

United Rentals
06.2017 - 08.2018
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Service Technician

United Rentals
10.2008 - 06.2017
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Equipment Operator

Metzger Construction
04.1998 - 11.2007
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Drove vehicles to and from work sites and maintained clean driving record.

Manager

McDonald's
03.1994 - 04.1998
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Arlington High School
Lagrangeville, NY

Skills

  • Team Leadership
  • Problem-Solving
  • Critical Thinking
  • Reliable and Responsible
  • Employee Relations

Timeline

Service Manager

United Rentals
08.2018 - Current

Inside Sales Representative

United Rentals
06.2017 - 08.2018

Service Technician

United Rentals
10.2008 - 06.2017

Equipment Operator

Metzger Construction
04.1998 - 11.2007

Manager

McDonald's
03.1994 - 04.1998

High School Diploma -

Arlington High School

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Christopher Warbach