Christopher Ward
Irvington,Alabama
Summary
Seasoned Claims Adjuster with 15 years of experience in insurance claims processing and stakeholder communication. Proficient in technology, including Xactimate Estimating Software, and adept at interpreting insurance contracts and state laws. Seeking a Claims Representative role to apply expertise in claims management and customer service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
External Claims Task Assistant
Pilot Catastrophe Services
2021.07 - 2023.09
- Reviewed and processed various insurance claims within approved parameters, ensuring adherence to settlement procedures and company protocols
- Facilitated the initiation of claim payments and effectively closed files as directed, maintaining a high standard of accuracy and efficiency
- Acquired and applied comprehensive knowledge of insurance contracts, endorsements, and relevant state laws to enhance customer service delivery and claims management
- Maintained confidential information with utmost integrity while communicating effectively with stakeholders through various channels, upholding company's compliance standards.
Claims Adjuster
Pilot Catastrophe Services
2008.04 - 2021.06
- Assessed homeowner policy coverage and liaised with stakeholders to facilitate efficient claim resolution
- Coordinated with external resources to streamline claim processes and optimize outcomes
- Utilized Xactimate Estimating Software to investigate claims and provide accurate damage estimates.
File Reviewer/Auditor
One Call Claims, LLC
2017.08 - 2019.11
- Assessed property claims and adjusted financial reserves to align with evaluations, ensuring accurate claim resolutions and fiscal integrity
- Coordinated with policyholders, adjusters, and legal professionals to address and resolve complex coverage issues, enhancing customer satisfaction and expediting claims processing
- Identified and initiated subrogation and salvage recovery opportunities, contributing to loss mitigation efforts and organizational profitability.
Education
College in Business Administration - Business Administration
University of Phoenix-Online Campus
05.2015
Skills
- Data Entry (10+ Years)
- Microsoft Outlook (10+ Years)
- Clerical Experience (10+ Years)
- Cold Calling (10+ Years)
- Auto Estimating (3 Years)
- Microsoft Office (10+ Years)
- CRM Software (10+ Years)
- Communication
- Conflict Management
Certification
- Alabama Property and Casualty License, Alabama Department of Insurance, 01/01/21, 01/01/26
- Texas Property and Casualty License, Texas Department of Insurance, 01/01/22, 01/01/26
- Georgia Property and Casualty License, Georgia Department of Insurance, 01/01/21, 01/01/26
- South Carolina Property and Casualty License, South Carolina Department of Insurance, 01/01/21, 01/01/26
- West Virginia Property and Casualty License, West Virginia Department of Insurance, 02/01/22, 02/01/26
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
External Claims Task Assistant
Pilot Catastrophe Services
2021.07 - 2023.09
File Reviewer/Auditor
One Call Claims, LLC
2017.08 - 2019.11
Claims Adjuster
Pilot Catastrophe Services
2008.04 - 2021.06
College in Business Administration - Business Administration
University of Phoenix-Online Campus
- Alabama Property and Casualty License, Alabama Department of Insurance, 01/01/21, 01/01/26
- Texas Property and Casualty License, Texas Department of Insurance, 01/01/22, 01/01/26
- Georgia Property and Casualty License, Georgia Department of Insurance, 01/01/21, 01/01/26
- South Carolina Property and Casualty License, South Carolina Department of Insurance, 01/01/21, 01/01/26
- West Virginia Property and Casualty License, West Virginia Department of Insurance, 02/01/22, 02/01/26
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