Christopher Warren White
Charlotte,NC
Summary
Results-driven manager with a proven track record of fostering teamwork, leadership, and motivation. Exceptional customer relations and relationship-building skills. Skilled in making independent decisions and exercising sound judgment to drive company success. Committed to leveraging training, monitoring, and morale-building expertise to increase employee engagement and elevate performance levels within the organization.
Overview
17
17
years of professional experience
Work History
Store Manager
LOWE’S HOME IMPROVEMENT
05.2022 - 12.2023
- Responsible for total store operations and people leadership.
- Oversaw an average of 165 employees.
- Taught, trained and coached my assistant store managers on day-to-day operations.
- Saw internal promotions of associates to specialists, specialist to supervisors and supervisors to Assistant Store Managers.
- Exceeded sales budget by 1.2% for the fiscal year 2022 and was on track to exceed sales budget by 3% for 2023.
- Worked with community partners to make an impact in Lake Wiley, SC. Assisted the Bethel Volunteer Fire Department in remodeling the training center. Sponsored Donuts for Veterans at the local YMCA monthly as a place for veterans to meet and fellowship.
- Engaged associates in appreciation events and store celebrations. Made sure all associates felt appreciated at all times by being a presence on the sales floor.
Assistant Store Manager Back End Ops
LOWE’S HOME IMPROVEMENT
12.2021 - 05.2022
- Responsible for Back End Operations, including delivery, One Task Team and Freight Flow.
- Reorganized and staffed freight flow to effectively align with company priorities.
- Elevated expectations of freight flow team to meet customer demands improving standards.
- Leading change management and improving overnight SIMS performance for check in of freight.
Assistant Store Manager Merchandising
LOWE’S HOME IMPROVEMENT
08.2019 - 12.2021
- Responsible for ISLG and OSLG managing the teams in Merchandising, Inventory Control and Customer Service.
- Developed teams in all departments to excel in SMART Customer Service.
- Led Store 2348’s P51 team managing both internal and third-party labor to completing the project early.
- Oversaw and captained LTC and learning for Central Charlotte.
- Acting Store Manager leading the store to positive gains in LTR, Credit and Sales at 1920.
Assistant Store Manager Specialty
LOWE’S HOME IMPROVEMENT
01.2019 - 08.2019
- Oversaw Specialty sales including Install, SOS, and PSE across all departments.
- Led the store to a positive to plan by focusing on associate behavior in all departments.
- Built successful routines for IMS.
- Focused on pipeline growth and behavior management in associates.
Service Manager Store 1920
LOWE’S HOME IMPROVEMENT
01.2017 - 01.2019
- Responsible for ISLG, OSLG, Plumbing and Electrical.
- Led and developed teams through SMART Customer Service Roll.
- Led teams through 2 Springs posting positive to plan results.
- Led resets and made sure the departments met corporate Standards.
Hourly Associate store 1920
LOWE’S HOME IMPROVEMENT
04.2015 - 12.2016
- Worked with customers to meet their needs across any specialty department needed.
- Top 5 Sales Volume in Region 2 every month.
- Led Store in lead generation both PSI and PSE.
- 70% LPP close rate on Major Appliances.
- Solved major customer issues.
SALVATION ARMY CHARLOTTE ARC
05.2013 - 01.2015
- Company Overview: Not for Profit Recovery Center for men.
- Responsible for discovering, researching, listing, shipping and inventory control of items discovered that can sell for more profit on eBay as opposed to Salvation Army Thrift Stores.
- Increased revenue 50% as compared to sales over the same period.
- Built and managed the Salvation Army Charlotte eBay store and gained Top Rated Seller Status.
- Developed a streamlined inventory control system and kept records up to date.
- Handled all customer relation issues promptly and professionally cutting down on negative feedback and resolving issues quickly.
- Not for Profit Recovery Center for men.
Shipping Administrator / Customer Service Representative
ROGER CPA REVIEW
04.2012 - 08.2012
- Company Overview: CPA Review Course focusing on preparing future accounts for CPA Exam and being a one stop shop for all state CPA association information.
- Responsible for processing orders and shipping accurately and quickly to customers, providing information to clients on CPA requirements for their respective states, selling new courses to students and coordinating supply orders for field representatives and office staff.
- As Shipping Administrator, analyzed shipping process and cost to find areas to maximize efficiency and cut cost. As a result of implementing new practices brought shipping cost down for customer and company by 10%.
- Working as part of the customer service team, implemented new call flow procedure and set up call script for changes that were occurring with launch of new course format.
- With the time saved with the new practices in shipping was quickly given the responsibility of being responsible for all procurement for both the office and sales reps.
- Planned and implemented the annual shipping of course information to our campus reps at colleges in all 50 states. Through creative planning cut down on man hours used by 3%.
- CPA Review Course focusing on preparing future accounts for CPA Exam and being a one stop shop for all state CPA association information.
Senior Client Relations Representative
SOS GLOBAL EXPRESS INC.
06.2007 - 06.2011
- Company Overview: Freight Forwarding Company that specializes in the shipping of broadcast equipment for large live events focusing on sports. Domestic, International and Ocean Container shipping.
- As a Senior Client Representative was responsible for ensuring cost effective delivery of customer needs from small air-freight shipments to large scale events such as the Superbowl.
- Worked with broadcast partners such as the NFL, NBA, NHL, Fox News, Fox Sports, ESPN and their partners to strategically plan shipping for large scale events from Presidential Debates to Playoffs and the Superbowl.
- Took over the accounts of existing clients such as the NBA, NFL, and Fox News using the execution of seamless customer service grew these accounts and increased revenue.
- When issues arose with shipping (weather, miss-directed packages) worked with clients to come up with workable solutions within needed time frame to make sure broadcasts were not interrupted or did not lose quality.
- In 2009, moved to Danville, CA and was employed remotely keeping my client base, but also becoming the On-Site representative for the San Francisco Bay Area. Assisted Fox Sports in breakdown of the 2010 Worlds Series.
- Worked with members of the International and Ocean team to assist my clients in large scale events that were being held outside of the US.
- Freight Forwarding Company that specializes in the shipping of broadcast equipment for large live events focusing on sports. Domestic, International and Ocean Container shipping.
Education
Bachelor of Arts - English
East Tennessee State University
Johnson City, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Shift scheduling
- Retail inventory management
- Cash management
- Goals and performance
- Team building and leadership
- Leadership development
- Operations management
- Staff supervision
- Staff management
- Sales expertise
- Policies and procedures
- Work Planning and Prioritization
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Sales strategies
- Team development
Timeline
Store Manager
LOWE’S HOME IMPROVEMENT
05.2022 - 12.2023
Assistant Store Manager Back End Ops
LOWE’S HOME IMPROVEMENT
12.2021 - 05.2022
Assistant Store Manager Merchandising
LOWE’S HOME IMPROVEMENT
08.2019 - 12.2021
Assistant Store Manager Specialty
LOWE’S HOME IMPROVEMENT
01.2019 - 08.2019
Service Manager Store 1920
LOWE’S HOME IMPROVEMENT
01.2017 - 01.2019
Hourly Associate store 1920
LOWE’S HOME IMPROVEMENT
04.2015 - 12.2016
SALVATION ARMY CHARLOTTE ARC
05.2013 - 01.2015
Shipping Administrator / Customer Service Representative
ROGER CPA REVIEW
04.2012 - 08.2012
Senior Client Relations Representative
SOS GLOBAL EXPRESS INC.
06.2007 - 06.2011
Bachelor of Arts - English
East Tennessee State University
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