Summary
Overview
Work History
Education
Skills
Record holder for most sales in a week while at comcast
Timeline
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Christopher Washington

Houston,PA

Summary

Dynamic Assistant Store Manager with proven expertise in enhancing operational efficiency and elevating customer satisfaction. Skilled in stock management and employee training, I foster a high-performing team culture while ensuring compliance with regulatory standards. Recognized for implementing effective merchandising strategies that significantly improved sales performance.

Also known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

GameStop
03.2024 - 03.2025
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Store Manager

Cash America
09.2022 - 03.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained and managed associates in customer service and sales techniques.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized store displays and appearance via strategic merchandising.

Sales Representative

EZ Pawn
02.2021 - 09.2021
  • Assisted call-in customers with questions and orders.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Assistant Manager

Comcast
11.2016 - 04.2020
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Launched quality assurance practices for each phase of development

Education

No Degree - Business Administration

Colorado Technical University
Colorado Springs, CO

No Degree - Business Administration And Management

University of Phoenix
Tempe, AZ

High School Diploma -

Thornton Township
Harvey, IL
05-2003

Skills

  • Stock management
  • Scheduling coordination
  • Regulatory compliance
  • Human resource policies
  • Customer service
  • Employee scheduling
  • Loss prevention
  • Promotional planning
  • Staff training and development
  • Goal setting and achievement

Record holder for most sales in a week while at comcast

I held the most and second most sales units sold within a 2 week span

Timeline

Assistant Store Manager

GameStop
03.2024 - 03.2025

Assistant Store Manager

Cash America
09.2022 - 03.2024

Sales Representative

EZ Pawn
02.2021 - 09.2021

Assistant Manager

Comcast
11.2016 - 04.2020

No Degree - Business Administration

Colorado Technical University

No Degree - Business Administration And Management

University of Phoenix

High School Diploma -

Thornton Township

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Christopher Washington