Christopher Watson
Longmont,CO
Summary
Hospitality professional prepared for delivering quality service in dynamic setting. Proven ability to manage guest requests and provide efficient service, enhancing overall guest satisfaction. Known for strong teamwork and adaptability, ensuring seamless operations and consistent results.
Professional hospitality expert with solid background in delivering exceptional room service. Adept at maintaining high standards of guest satisfaction and operational efficiency. Strong focus on teamwork and adapting to changing needs. Skilled in communication, time management, and problem-solving. Dependable and results-driven with commitment to excellence.
Courteous Room Service Server with dedication to providing high levels of customer satisfaction. Organized and efficient to drive high levels of guest satisfaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Friendly Room Service Server with commitment to creating repeat customers through excellent service.
Knowledgeable and dedicated customer service professional with extensive experience in health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Room Service Operator
UC Health Hospital
01.2025 - Current
- Delivered exceptional room service to patients, ensuring timely and accurate meal orders.
- Coordinated with dietary staff to accommodate special dietary needs and preferences.
- Maintained cleanliness and organization of room service trays and delivery areas.
- Trained new team members on procedures for efficient meal delivery and customer service standards.
- Monitored inventory levels of food supplies, proactively requesting replenishments as needed.
- Implemented process improvements that enhanced order accuracy and reduced delivery times.
- Structured efficient work schedules for optimal staffing coverage during peak hours, improving response times and overall service quality.
- Meticulously logged all orders into computer system, reducing errors and ensuring proper charges were applied to guest accounts.
- Optimized delivery routes based on hotel layout and occupancy levels for expedited meal delivery times.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Garnished completed orders and arranged foods to please customers.
Personal Shopper
Walmart
02.2023 - 08.2024
- Curated personalized shopping experiences for diverse customer needs.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Collaborated with store teams to ensure product availability and presentation standards.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Guest Excellence Advisor
Merline Entertainments
06.2022 - 02.2023
- Assisted in developing promotional strategies to enhance brand visibility and audience engagement.
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Managed client communications, addressing inquiries and providing information on services offered.
- Collaborated with team members to create content for social media platforms, increasing follower interaction.
- Conducted market research to identify trends and inform decision-making on entertainment offerings.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Customer Representative
Five Star Pizza
12.2020 - 05.2022
- Managed customer inquiries to ensure timely and accurate responses.
- Processed orders using point-of-sale systems for efficient transactions.
- Resolved customer complaints by implementing effective solutions.
- Trained new staff on customer service protocols and system usage.
- Analyzed customer feedback to identify areas for service improvement.
Customer Service Representative
Edible Arrangements
08.2020 - 05.2021
- Assisted customers with order placement and inquiries, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed online orders accurately, maintaining adherence to company policies and procedures.
- Collaborated with team members to improve service delivery and operational efficiency.
- Trained new staff on product knowledge and customer engagement techniques.
- Utilized point-of-sale systems for transactions, ensuring accuracy in financial reporting.
- Provided feedback on product offerings based on customer interactions to enhance sales strategies.
Childcare Provider
Trusted Family Care
01.2018 - 09.2019
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed and implemented engaging lesson plans to promote cognitive and social development.
- Coordinated communication with parents regarding children's progress and behavioral concerns.
- Trained and mentored new childcare staff on best practices and compliance standards.
- Led initiatives for health and safety protocols, enhancing overall care quality within the facility.
Cashier
Tokyo Grill Asian Restaurant
01.2017 - 05.2019
- Implemented improvements in checkout processes, enhancing overall transaction speed.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Adhered to health and safety regulations, maintaining cleanliness in work area and equipment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Customer Service Representative
Domino's Pizza
10.2015 - 12.2016
- Managed inventory levels, coordinating restocking efforts to meet customer demand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cashier
Zaxbys
08.2013 - 04.2015
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer, ensuring financial integrity at shift end.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Collaborated with team members to streamline workflow during peak hours.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Palatka High School
Palatka, FL06-2012
Skills
- Patience and empathy
- Efficient work pace
- Maintaining cleanliness
- Food preparation
- Hospitality industry
- Food allergy awareness
- Hotel procedures
- Guest service
- Multi-tasking skills
- Company policy adherence
- Kitchen assistance
- Order memorization
- Menu presentation
- Order verification
- Issue resolution
- Order accuracy
Accomplishments
- Collaborated with team of 32 in the development of room operative services.
- Resolved product issue through consumer testing.
Timeline
Room Service Operator
UC Health Hospital
01.2025 - Current
Personal Shopper
Walmart
02.2023 - 08.2024
Guest Excellence Advisor
Merline Entertainments
06.2022 - 02.2023
Customer Representative
Five Star Pizza
12.2020 - 05.2022
Customer Service Representative
Edible Arrangements
08.2020 - 05.2021
Childcare Provider
Trusted Family Care
01.2018 - 09.2019
Cashier
Tokyo Grill Asian Restaurant
01.2017 - 05.2019
Customer Service Representative
Domino's Pizza
10.2015 - 12.2016
Cashier
Zaxbys
08.2013 - 04.2015
High School Diploma -
Palatka High School