Christopher Waugh

A professional customs broker clerk who is well-experienced in the shipping operations in full compliance with customs requirements and also a practiced CCTV Technician with many years of experience installing, troubleshooting and repairing residential and commercial security systems.

Available upon Request

• Customer Service Representative/Driver, Reliable Courier Jamaica, 01/2019, Present, Kingston, Jamaica, Ensure customer satisfaction and provide professional customer support, Log customers queries and accounts update in the respective system and folders., Sort packages/mails and transport/deliver packages to customers’ home/work., Respond to customers via email, WhatsApp and call, Recommends potential products or services to management by collecting customer information and analyzing customer needs., Processing orders, forms, applications, and requests.
• Customer Service Representative, CONDUENT, 01/2017, 01/2018, Kingston, Jamaica, Manage large amounts of incoming phone calls, Identify and assess customers’ needs to achieve satisfaction., Build sustainable relationships and trust with customer accounts through open and interactive communication., Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Recommends potential products or services to management by collecting customer information and analyzing customer needs., Collecting and analyzing customer feedback.
• Customer Service Representative, ADVANTAGE COMMUNICATIONS, 01/2016, 01/2017, Kingston, Jamaica, Make outbound calls to customers and potential clients, Log all information given, accurately and in a timely manner, Update customers and promotion and sales.
• Security officer, MILEX SECURITY COMPANY, 01/2010, 04/2014, Kingston, Jamaica, Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points., Investigates security breaches, incidents, and other alarming behavior., Completes reports by recording observations, information, occurrences, and surveillance activities., Be visible and observant at all times, greeting staff, guests, and vendors in a courteous and attentive manner.
• Warehouse Attendant, NOVELTY TRADING CO. LTD, 01/2007, 01/2009, Kingston, Jamaica, Organizes, tags, labels and stores goods/materials in the warehouse in accordance with the inventory management system, Maintains a clean and friendly working environment in accordance to OSH policies and procedures at all times., Ensures that the necessary equipment (e.g., pallet jacks) are working.