Christopher Wawrzeniec
M&T Bank
Cheektowaga,NY
20
years of professional experience
Seasoned banking operations professional with experience leading item processing and business planning functions. Skilled in cross-functional collaboration, decision-making, and staff development. Known for improving scheduling accuracy, maintaining FTE targets, and strengthening audit readiness through detailed review and issue resolution.
Work History
Business and Planning Manager
8 Years 11 Months- Developed forecasting models using Excel and reporting tools to guide resource allocation decisions.
- Completed quarterly audits for Item Processing
- Led capacity planning initiatives aligning staffing, budgets, and service demand across banking operations.
- Handled MICR Testing for Business Banking and Commercial customer, verifying checks met compliance regulations.
- Provided monthly reporting to Area Branch Managers regarding customers with excess rejected items and fees incurred.
- Managed staff hours to adhere to FTE for department
Item Processing Manager (2nd Shift)
10 Years 10 Months- Directed processing workflows to maintain accuracy, compliance, and timely completion across daily banking operations.
- Reviewed exception items and resolved processing discrepancies through coordinated escalation and follow-up.
- Established consistent quality controls for transaction reviews, documentation, and audit readiness.
- Led staff coaching on system procedures, policy updates, and standardized processing requirements.
- Completed quarterly and annual reviews
Education
Bachelor of Science - Finance
Associate of Science - Accounting
Skills
Capacity planning
Operational planning
Data analysis
Decision analysis
Issue resolution management
Cross-functional collaboration
Team leadership
Problem-solving
Attention to detail
Timeline
Business and Planning Manager
M&T Bank
05.2017 - 04.2026Read More
Item Processing Manager (2nd Shift)
M&T Bank
07.2006 - 05.2017Read More
University of Buffalo
Bachelor of Science from Finance
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Bryant And Stratton College
Associate of Science from Accounting
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