Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Weaver

Mount Rainier,MD

Summary

Results-driven management professional with over 10 years of experience leading teams, optimizing operational efficiencies, and enhancing customer service in arts, retail, and hospitality settings. Strong background in staff development, safety protocol implementation, and fostering positive patron and employee relations. Skilled in using Tessitura and other management software to improve operational processes, driving results in dynamic, fast-paced environments while maintaining high standards of service. Prepared for challenges of audience services with extensive experience in optimizing customer interactions and implementing strategic initiatives that enhance service quality. Known for fostering team collaboration and adapting to evolving needs, with expertise in managing diverse teams and optimizing service delivery processes, seeking to leverage these transferable skills in a new and challenging way.

Overview

1
1
Certification

Work History

Patron Services Manager

Olney Theatre Center
09.2022
  • Hire, manage, & schedule a team of ten House Managers, 40 associates, and over 200 volunteers, ensuring a smooth and efficient operation while maintaining high levels of customer satisfaction across four venues.
  • Create and lead recruitment, training, and development programs for all front-line staff, fostering a collaborative and motivated team.
  • Oversee the development and implementation of operational policies, procedures, and business best practices to optimize workflow and reduce inefficiencies.
  • Collaborate as a member of the Safety Committee to plan and enforce safety policies and training programs, ensuring compliance with industry standards and local regulations.
  • Conduct regular staff performance evaluations and provide ongoing support, feedback, and professional growth opportunities.
  • Coordinate with senior management to develop and execute strategic plans to increase patron engagement and enhance revenue.
  • Manage budgets for staffing, retail, and concession operations, ensuring financial objectives are met while maintaining a high standard of quality.
  • Collaborate with other department heads to coordinate special events, improving overall operational efficiency during peak hours.

Store Manager

American Eagle Outfitters
09.2015
  • Led store in day-to-day operations and trained and developed leaders to do the same.
  • Managed over 30 part-time associates and five full-time managers, including interviewing, hiring, onboarding, training, and scheduling.
  • Created sales goals and strategies to achieve sales goals.

Visual Merchandiser

Target
11.2021
  • Managed all visual directives, ensuring Visual Merchandising Guides and Planograms were adequately planned, scheduled, and executed seamlessly within the allotted time frame.

Intern

Walt Disney World
08.2017
  • Provided legendary guest service by utilizing the “Four Keys Basics” of safety, courtesy, show, and efficiency.

Education

B.F.A - Acting

Towson University
Towson, MD
05.2017

Skills

  • Tessitura system knowledge
  • Effective organization
  • Team building & development
  • Project management
  • Effective communication
  • Analytical problem solving
  • Effective time management
  • Operations management
  • Exceptional leadership
  • Budgeting expertise

Certification

  • First Aid, CPR, & AED Certified July 2024
  • Alcohol Awareness Certified November 2022
  • Crowd Management Certified December 2024

Timeline

Patron Services Manager

Olney Theatre Center
09.2022

Visual Merchandiser

Target
11.2021

Intern

Walt Disney World
08.2017

Store Manager

American Eagle Outfitters
09.2015

B.F.A - Acting

Towson University

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