Results-driven management professional with over 10 years of experience leading teams, optimizing operational efficiencies, and enhancing customer service in arts, retail, and hospitality settings. Strong background in staff development, safety protocol implementation, and fostering positive patron and employee relations. Skilled in using Tessitura and other management software to improve operational processes, driving results in dynamic, fast-paced environments while maintaining high standards of service. Prepared for challenges of audience services with extensive experience in optimizing customer interactions and implementing strategic initiatives that enhance service quality. Known for fostering team collaboration and adapting to evolving needs, with expertise in managing diverse teams and optimizing service delivery processes, seeking to leverage these transferable skills in a new and challenging way.