Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Weddle

Summary

Hardworking individual with ability to maintain schedules, learn new applications and processes, work alone or in group settings. Ability to adapt to new situations and resolve issues on the fly. Strong customer service and deescalation skills

Overview

28
28
years of professional experience

Work History

Event Dj

Self / Generation Now Djs
Minneapolis, MN
04.2008 - Current
  • Curating music for a diverse range of clients and venues and keeping current with music trends.
  • Maintaining and staging sound / event (speakers, lights, microphone) equipment.
  • Implementation effective time management strategies allowing proper preparation prior to each performance.
  • Meeting with potential clients to sell services and existing clients to ensure event details are communicated.
  • Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
  • Meeting with event and wedding planners to coordinate venue access, timing and Day-Of details.

T1 Project Coordinator

Eschelon / Integra Telecom
Minneapolis, MN
02.2006 - 04.2008
  • Keeping projects on schedule by managing deadlines and adjusting workflows.
  • Maintaining communications with vendors and in-house technicians.
  • Overseeing installation of high capacity T1 Data/Telecom lines with on-site technicians.
  • Coordinating projects from start to delivery in a timely manner.
  • Troubleshooting and resolving a multitude of Telecom issues.

Repair/Service Assurance Remote Lead Technician

Comcast, Xfinity
Saint Paul, MN
04.2002 - 02.2006
  • Help desk support for Comcast Digital Telephone Service customers experiencing trouble with services.
  • Troubleshooting, resolving or scheduling Field Technicians for Customer and Comcast reported issues.
  • Testing and provisioning of local telephone lines and calling features.
  • Fielding escalated calls from irate customers, resolve and issues and follow up.
  • Coaching, training and support for call center reps as issues arise.

General IT, Assistant to Communications Director

Sunmakers Travel
Seattle, WA
04.1998 - 02.2001
  • IT Help desk support for call center representatives.
  • Building, maintaining and monitoring telephone extensions and incoming call vectors on local call center PBX.
  • Reporting, tracking and monitoring trouble resolution with outside telecommunications carriers and vendors.
  • Running and staging daily Flash reports.
  • Configuring and deploying PCs and telephone equipment in call center environment.
  • Assisting Communications Director with implementation of new offices and call center systems.

Returned Merchandise Administrator

Supercom / Merit Distribution
Bothell, WA
01.1996 - 03.1998
  • Overseeing the return of faulty PC hardware for major computer distributor.
  • Fulfilling customer orders and providing replacement product for faulty merchandise.
  • Receiving, testing and tracking returned product.
  • General Shipping and Receiving, warehouse and inventory responsibilities.
  • General warehouse and inventory duties in computer distributor warehouse environment.
  • Timely delivery of orders to local customers.

Education

Associate of Arts - Genera;

Saint Paul College
Saint Paul, MN
05.2012

Skills

  • Working knowledge of Audio and Dj equipment
  • Great attention to detail
  • Great communication skills
  • Ability to learn multiple software applications
  • Clean driving record
  • Knowledge of call center etiquette and standards
  • Ability to assess and troubleshoot various situations
  • Experience with deescalating irate customers

Timeline

Event Dj

Self / Generation Now Djs
04.2008 - Current

T1 Project Coordinator

Eschelon / Integra Telecom
02.2006 - 04.2008

Repair/Service Assurance Remote Lead Technician

Comcast, Xfinity
04.2002 - 02.2006

General IT, Assistant to Communications Director

Sunmakers Travel
04.1998 - 02.2001

Returned Merchandise Administrator

Supercom / Merit Distribution
01.1996 - 03.1998

Associate of Arts - Genera;

Saint Paul College

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Christopher Weddle