Buying and selling vehicles both retail and wholesale.
Manage daily operations for optimal efficiency, streamlining processes to reduce costs.
Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Ensure compliance with relevant regulations, maintaining proper documentation and licensing requirements.
General Manager
Carmody Ford
11.2005 - 05.2021
Led 65 employees from sales to service reach sales goals and Customer Service Index scores.
Led a sales team to sell 60-90 retail units and 20-30 wholesale units monthly.
Increased sales and profit in the service department by incentivizing technicians, service writers, and service management to properly upsell customers. Benefiting the customer and the dealership’s bottomline.
Achieved and preserved a high level of profit by controlling expenses through creating sales and service processes.
Controlled the flow of inventory for new and used vehicles.
Collaborated with the Office Manager to ensure that accounts payable and accounts receivable were up to date.
Collaborated with the Human Resource Department to follow all local, state and federal regulations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Finance Manager
Cristaldi Chrysler
08.2002 - 12.2005
Worked closely with customer and sales team members to ensure completion of sale.
Collaborated with financial institutions to secure loans and follow compliance laws.
Preserved high levels of profit by selling aftermarket products such as extended warranties, vehicle protection products and many other back end products.
Operations Manager/Human Resource
DC Scott, Incorporation
09.2000 - 08.2002
Estimated jobs and submitted bids for future projects.
Implemented safety programs for each job site that was OSHA approved.
Implemented a 401k and benefit for union and non union members.
Handled all Human Resource responsibilities from payroll to hiring.
Ensured each department had the equipment and tools necessary to complete jobs.
Increased employees from 5 to 15-20 while utilizing temporary help when needed.
Coordinated jobs from New York, Colorado, Texas, and Dominican Republic.
Logistics Executive/Store Manager in Training
Target Corporation
02.1999 - 08.2000
Managed and led a team of up to 256 employees.
Achieved sales of up to $35 million.
Supervised and controlled the inventory flow for replenishment of merchandise.
Secured contracts with vendors and contractors for any operational needs.
Provided store manager duties in absence of manager as needed.
Held positions from Associate to Store Manager
Kmart Corporation
09.1984 - 01.1999
Sporting Goods Associate- Greenwich, NY
Operations Manager- Greenwich, NY
Merchandise Manager-Greenwich/ Glenmont, NY
Store Manager - Clifton Park, NY/Pittsfield MA, Latham NY
Led a team of max of 165 employees.
Maintained sales volume per year from $6-24 million.
Developed and implemented strategies to increase customer satisfaction and engagement.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
Associate's Degree - Business Administration
Suny Adirondack Community College
Queensbury
12-1987
Skills
Hard Skills: Inventory management, POS systems, merchandising, sales forecasting, cash handling, loss prevention, team training
Rewarded with sales of warranties from Ford Motor Corporation. Received recognition for achieving sales goals for Ford Motor Corporation. Received many awards for meeting sales and customer service index with Kmart Corporation.