Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Wells

FREMONT,NE

Summary

Responsible Project Coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time and under budge. Offers valuable insight earned over 8-year career.

Overview

9
9
years of professional experience

Work History

Centrifugal/Turbo Air Project Coordinator

Ingersoll Rand
Omaha, NE
09.2019 - Current
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Responsible for entering equipment orders & issuing purchase orders for vendor orders. Generates work orders for equipment start-ups.
  • Responsible for project cash-flow management: progress billing, collections support & monitoring, & resource management.
  • Maintains customer satisfaction by investigating concerns, implementing corrective action, & communicating w/ customers & assigned staff.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Provided support to field technicians during service visits when necessary.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Created detailed reports on quality assurance metrics related to service delivery.
  • Implemented strategies to take advantage of new opportunities.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Service Division Director

Signature Electric
Omaha , NE
10.2018 - 08.2019
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Handled portfolio of initiatives to support organization's goals.
  • Assessed, monitored and reported on work progression.
  • Troubleshot and resolved non-technical issues using support documentation and training.
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Produced status reports for customers and senior management.
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
  • Conducted risk assessments and identified potential issues that could affect project success.
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Identified project needs by reviewing project objectives and schedules.
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.

Compressed Air Service Technician

Ingersoll Rand
Omaha, NE
04.2015 - 10.2018
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Developed preventive maintenance procedures and schedules.
  • Logged services performed in service ticket system.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Completed scheduled appointments on time to drive quality service.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Performed onsite repair of equipment at customer locations.
  • Diagnosed problems and determined solutions for various customer issues.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Conducted service appointments to diagnose and fix problems.

Education

Bachelor of Science - Organizational Leadership

Columbia Southern University
Orange Beach, AL
01-2025

Skills

  • Task Delegation
  • Customer Service
  • Project Coordination
  • Resource Mobilization
  • Detail Oriented
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Team Leadership
  • Critical Thinking

Timeline

Centrifugal/Turbo Air Project Coordinator

Ingersoll Rand
09.2019 - Current

Service Division Director

Signature Electric
10.2018 - 08.2019

Compressed Air Service Technician

Ingersoll Rand
04.2015 - 10.2018

Bachelor of Science - Organizational Leadership

Columbia Southern University

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