Christopher Wells
Wilsonville,Oregon
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Territory Representative
Ecolab
Portland, OR
03.2025 - 06.2025
- Generated new leads through networking, ads and cold calling.
- Set up contracts and streamlined ordering process.
- Performed preventative maintenance, and emergency repairs on commercial dish equipment, laundry systems, and pool and spa. chemical balancing, electrical, plumbing, and mechanical.
- installation of new equipment with top of the line tech.
- managed a territory of 120+ customers.
- retained current business and grew sales through great customer service and suggestive selling equipment.
- responsible for meeting all health department, and state requirements for restaurants, pools and spas.
Store Manager
Starbucks
Tualatin, OR
09.2023 - 02.2025
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Leader/Manager
PetSmart
Beaverton, Oregon
09.2021 - 08.2023
- Metric Driven to meet Company Goals in Salon Performance, Training ( Saving Lives) expectations as well as merchandise sales
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the Pets, and Pet Parents with in the store
- Sales/ Product Data Analytics Captainship
- Responsible for reviewing, Cascading and taking action to improve sales of items with in each store, that data shows improvement oppertuanity for across 16 locations
- Merchandise inventory management with POG and Planner execution extensively throughout the year
- Pet knowledgeable in: small mammals, Birds, Reptiles, Fish, Dogs, and Cats
- Developed relationships with many new staff members, driving brand standards and knowledge
- And assisted several existing staff members in their career development with the tools needed to grow
District Manager
Mod Super Fast Pizza Holdings Llc
Portland, Oregon
05.2018 - 08.2021
- Cultivated company growth through effective marketing, advertising, and direct customer care
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Enhanced business with continuous improvement in team training, and customer engagement
- Recruited, trained, and developed top-quality service industry talent
- Oversaw the opening of Five new locations
- Developed GM's as well as DM's to step into leadership roles both internal and external to brand standards
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
General Manager (GM)
Mod Super Fast Pizza Holdings Llc
Salem, Oregon
08.2016 - 05.2021
- Implemented production, quality, and service standards in line with restaurant vision and reputation
- Accomplished company goals by accepting ownership for targets and exploring opportunities for improvement
- Increased restaurant team performance with expert hiring and talent development
- Maintained guest standards by monitoring and evaluating all areas of food production, food service, and facilities maintenance
- Managed establishment finances, including counting cash and receipts and completing bank deposits
- Opened two successful locations in new markets
Education
Associate of Arts - Educational Psychology
Portland Community College
Portland, OR12-2028
High School Diploma -
Penn Foster Career School
Scranton, PA09-2022
Skills
- Customer service
- Safety Management
- Communication skills
- Leadership
- Time management
- Profit & Loss
- Personnel development
- Operational budgeting
- Expense tracking
- Root-cause analysis
Accomplishments
- Increased sales by 6% by coaching culture and connection across leadership team.
- Recognized 2018 leadership role model of The year.
- Supervised team as large as 150 members.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Forklift Certified
- OLCC Certification.
- Certified Pool Operator
Timeline
Territory Representative
Ecolab
03.2025 - 06.2025
Store Manager
Starbucks
09.2023 - 02.2025
Store Leader/Manager
PetSmart
09.2021 - 08.2023
District Manager
Mod Super Fast Pizza Holdings Llc
05.2018 - 08.2021
General Manager (GM)
Mod Super Fast Pizza Holdings Llc
08.2016 - 05.2021
Associate of Arts - Educational Psychology
Portland Community College
High School Diploma -
Penn Foster Career School