Christopher Wells
Wilsonville,Oregon
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Territory Representative
Ecolab
03.2025 - 06.2025
- Generated new leads through networking, ads and cold calling.
- Set up contracts and streamlined ordering process.
- Performed preventative maintenance, and emergency repairs on commercial dish equipment, laundry systems, and pool and spa. chemical balancing, electrical, plumbing, and mechanical.
- installation of new equipment with top of the line tech.
- managed a territory of 120+ customers.
- retained current business and grew sales through great customer service and suggestive selling equipment.
- responsible for meeting all health department, and state requirements for restaurants, pools and spas.
Store Manager
Starbucks
09.2023 - 02.2025
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Leader/Manager
PetSmart
09.2021 - 08.2023
- Metric Driven to meet Company Goals in Salon Performance, Training ( Saving Lives) expectations as well as merchandise sales
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the Pets, and Pet Parents with in the store
- Sales/ Product Data Analytics Captainship
- Responsible for reviewing, Cascading and taking action to improve sales of items with in each store, that data shows improvement oppertuanity for across 16 locations
- Merchandise inventory management with POG and Planner execution extensively throughout the year
- Pet knowledgeable in: small mammals, Birds, Reptiles, Fish, Dogs, and Cats
- Developed relationships with many new staff members, driving brand standards and knowledge
- And assisted several existing staff members in their career development with the tools needed to grow
District Manager
Mod Super Fast Pizza Holdings Llc
05.2018 - 08.2021
- Cultivated company growth through effective marketing, advertising, and direct customer care
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Enhanced business with continuous improvement in team training, and customer engagement
- Recruited, trained, and developed top-quality service industry talent
- Oversaw the opening of Five new locations
- Developed GM's as well as DM's to step into leadership roles both internal and external to brand standards
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
General Manager (GM)
Mod Super Fast Pizza Holdings Llc
08.2016 - 05.2021
- Implemented production, quality, and service standards in line with restaurant vision and reputation
- Accomplished company goals by accepting ownership for targets and exploring opportunities for improvement
- Increased restaurant team performance with expert hiring and talent development
- Maintained guest standards by monitoring and evaluating all areas of food production, food service, and facilities maintenance
- Managed establishment finances, including counting cash and receipts and completing bank deposits
- Opened two successful locations in new markets
Education
Associate of Arts - Educational Psychology
Portland Community College
Portland, OR12-2028
High School Diploma -
Penn Foster Career School
Scranton, PA09-2022
Skills
- Customer service
- Safety Management
- Communication skills
- Leadership
- Time management
- Profit & Loss
- Personnel development
- Operational budgeting
- Expense tracking
- Root-cause analysis
Accomplishments
- Increased sales by 6% by coaching culture and connection across leadership team.
- Recognized 2018 leadership role model of The year.
- Supervised team as large as 150 members.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Forklift Certified
- OLCC Certification.
- Certified Pool Operator
Timeline
Territory Representative
Ecolab
03.2025 - 06.2025
Store Manager
Starbucks
09.2023 - 02.2025
Store Leader/Manager
PetSmart
09.2021 - 08.2023
District Manager
Mod Super Fast Pizza Holdings Llc
05.2018 - 08.2021
General Manager (GM)
Mod Super Fast Pizza Holdings Llc
08.2016 - 05.2021
Associate of Arts - Educational Psychology
Portland Community College
High School Diploma -
Penn Foster Career School
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